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Please add "Change Payment" option on Pre-Orders

Status: Tell Us More
by on ‎08-13-2015 11:28 PM

I have recently Pre-ordered a wide variety of games for my Xbox One (over $1000 MSRP worth) at Bestbuy and currently have them all under the same payment type (my bestbuy card).

 

I think my bestbuy card will be expiring soon now that Bestbuy is switching to Visa cards, meaning my pament type will soon be invalid. There is currently no option to change the payment type for my Pre-orders, and some of them are sold out with no chance of coming back in stock (Black ops 3 Juggernog Edition). So I am really hoping that these orders don't get canceled due to there being no option to change the payment type, Please consider adding this option as it would really come in handy, another great option would be adding the option for a 2nd payment type.

 

 

 

If there is already some way of doing this please let me know.

 

Thank You!

-CK

Status: Tell Us More

So to be clear;  you have open pre-orders that you placed with a Best Buy Mastercard, and you believe your pre-orders will be cancelled when your card changes to a Visa branded card?

Comments
by Senior Social Media Specialist Senior Social Media Specialist
on ‎08-14-2015 10:10 AM
Status changed to: Tell Us More

So to be clear;  you have open pre-orders that you placed with a Best Buy Mastercard, and you believe your pre-orders will be cancelled when your card changes to a Visa branded card?

by
on ‎08-14-2015 11:57 AM

Yes that is correct, since I am not able to change the payment type on the site im guessing the order would automatically get canceled if it tried charging the card when the games got released.

 

Thanks for responding so fast.

by Senior Social Media Specialist Senior Social Media Specialist
on ‎08-14-2015 02:23 PM

@_SANDMAN_, It is correct that you don't have the ability to update your payment info, but you should be able to call us at 1-888-BestBuy to get your payment info updated once you have your new card.

by
on ‎11-10-2015 03:53 PM
Just updated my payment info so hopefully everyone will be fine
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