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Please Stop De-listing items n BB.com when physical stores have excess stock

Status: Acknowledged
by on ‎04-13-2013 02:40 AM

Finding items from BestBuy can be a pain when the item get de-listed from BB.com since you can no longer use the site to search local stores. This has been a consistant problem with video games & it happens alot on titles that are specifically part of @gamer coupon promos and/or Gamer's club exclusive coupons.

 

Yes, you can still call the store but since you have de-listed the item a non-BB savvy customer may not know how to get a hold of the SKU # or the rep who answers the call may have little to no knowledge of the item that is being requested. There's a big difference in the vanilla version and GOTY version but non gamers won't have a clue as to what GOTY means.

 

I see there's a way to research de-listed items being customer reviews but that only gets you the SKU # not the ability to look it up in stores. As a customer who drops into 7-10 different BestBuy's a month I see how big this issue is and too mahy times some stores have 2-3 stacks of items that are de-listed. Since it makes sense for you to sell them I'd assume allowing a cusomer to find the item would need to be made a priority.

 

I thinks it's been suggested before but a system update in general is probably past due.

Status: Acknowledged

Thanks for the input on this idea.

Comments
by Senior Social Media Specialist Senior Social Media Specialist
on ‎08-15-2013 01:09 PM

Hey Everyone, I just wanted to update this one. The appropriate business team is currently reviewing this idea, and hopefully we will have a decision on this idea soon.

by Senior Social Media Specialist Senior Social Media Specialist
on ‎11-17-2014 11:58 AM
Status changed to: Acknowledged

Thanks for the input on this idea.

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