Add Product

Search Results:

    By submitting an idea to IdeaX, you agree to our Terms & Conditions.    

Please Ship in Shipping Box

Status: Tell Us More
by on ‎12-07-2014 11:49 AM

I ordered a few items from bestbuy online with free shipping and they came in the manufacturers box, complete with pictures and holes from shipping. The product had some damage from not being shipped in a real shipping package and I will have to return the item. Additionally, it ruined the surprise given that the one who the package was for collected it at delivery.

 

I dont have this issue with either Target or Amazon. Everything I've ordered from both of those come in a shipping box, even if it's unnecessary.

Status: Tell Us More

I will admit to being fairly ignorant when it comes to what our packaging standards are, but I can't imagine we always ship with the manufacturer's packaging. My guess is that if an item is inside manufacturer's packaging, and that packaging is strong enough to handle shipping, we don't put a box around a box. I certainly understand the surprise thing, and will admit that is concerning. Would anyone else like us to always package over the manufacturer's packaging? Make sure you vote for an idea if you like it.

Comments
by Senior Social Media Specialist Senior Social Media Specialist
on ‎12-08-2014 01:10 PM
Status changed to: Tell Us More

I will admit to being fairly ignorant when it comes to what our packaging standards are, but I can't imagine we always ship with the manufacturer's packaging. My guess is that if an item is inside manufacturer's packaging, and that packaging is strong enough to handle shipping, we don't put a box around a box. I certainly understand the surprise thing, and will admit that is concerning. Would anyone else like us to always package over the manufacturer's packaging? Make sure you vote for an idea if you like it.

by
on ‎12-09-2014 10:44 AM
ACTUALLY, I would also like to see items being packaged properly. I have gotten 3 products as of late that arrived in the manufacturers box. My problem with this is: anyone and everyone who handles that product now knows items inside my home. The deliverer leaves products on the doorstep and in which case, now all neighbors and drivers by know what products are inside my home. As stated in original post, the item that was supposed to be a Christmas gift is now ruined because the box blatantly labeled brand and what it is was. I called about this 3 times and it seems the reps just don't want to do their jobs and pass the problem onto someone else. In the end, my result was "this will be passed up to management as an IDEA to implement." My problem with that is it should be a given not to compromise your customers' privacy and security by shipping items that plainly read as they are on the outside. Especially during holiday seasons where theft is an enormous issue. I live about an hour from the closest best buy location and there are 2 best buy cardholders in my household in which we have spent a significant amount of money at best buy and prefer to order online, however, I'm uneasy going forward knowing "all products are shipped like that and best buy cannot change the way it does things for one person." One of my questions is if I did in fact pay for shipping, would I still get the box without any covering what so ever? And simply be paying for the weight to ship? If I were to walk into a shipping store or the post office and give them a pile of garbage and said ship this, they wouldn't be the responsible party to ensure they put it in a box to ship. With that said, I, as the customer, am responsible for supplying the packaging before hand and have to pay for it so why should a largely named company be allowed to just send things any way they please? Because I am only one person and they are a business entity? I don't see how that is remotely serving the customer. So...now there are 2 stories with several reasons as to why it is just common sense to package things appropriately for shipping and hopefully something will actually be done as an "idea" can be as quick to disappear as it was to create, much like me having the "idea" to purchase items to go with my very expensive piece of equipment from bestbuy, then changing my mind. Luckily, I have my equipment and love it, but bose speaks for itself, what does Best Buy have to say for itself? Oh, that's right... I am "one person" who has spent large amounts of money with them and can't get something as simple as some brown paper to wrap my items in before they ship to me to ensure my privacy and safety as a consumer are protected, or perhaps the memory of giving something to someone as a surprise was stripped from me as well. Long story short, yes there are more customers out there (including their loved ones) who would like the "idea" of proper packaging be implemented on products being shipped to their homes from bestbuy.com
by
on ‎12-09-2014 06:29 PM

Yeah, I do understand why BB would go the route of shipping mid to large items in their native manufacturers boxes. In the days of free shipping, retailers are eating alot of cost.

 

That said, most manufacturers' packaging is insufficient to ship safely and reliably through services like UPS direct to customer. They may be sufficient for shipment from the manufacturer to the warehouse to the store and then it's up to the customer to handle it post purchase.

 

I merely wanted to add shipment packaging as a suggested improvement.

 

I have to agree with chauncey about safety in not letting the neighbors and any package handlers know what I have.

by
on ‎12-10-2014 07:29 PM

I agree with this 100%. I did not have a problem with anything I bought during the Pre-Blackfriday online sale for MyBB members. Everythign was packed in a second box. If the Digital Camcorder was shipped in it's factory box I would be irked. This lends items to easily go "missing". Imagine a camera or a PS4/XBO being shipped in it's original box. People see it and know what is in the box. They can just take it. It never gets delivered and it creates a huge problem. The problem doesn't only effect the Customer who didn't get the item but the shipping company and resources at Bestbuy itself. It's a domino effect. If missing items is a huge problem for BB then having a requirment for "putting a box in a box" is a quick fix to reduce the problem.

by
on ‎12-12-2014 09:50 AM

I agree! Product needs to be shipped in another box. I ordered an electronic dinosaur for a xmas gift and had I not been home and had a UPS driver with enough sense to knock on my door to let me know it wasn't packaged, the gift would've probably been taken off my porch. I do not like people knowing what I am purchasing. I understand that they are trying to go the cheap route because they are eating costs due to free shipping but if you can't package correctly because of this then don't offer free shipping. I am sure customers wouldn't mind paying a flat rate shipping to conseal their purchases.

by
on ‎12-14-2014 04:43 PM

I agree also. But if you only knew how the stores received their stock. WOW!!! I can not say how Best Buy receives their stock. But I've seen how GameStop stores receive their stock. It is usually just thrown in a big box WITHOUT ANY packing at all to protect the items. So items are just loose in a big box!!! Talk about damage!!! And a lot of times when they home deliver they just toss it on the porch or ground. So there are a lot of hands that can damage your items before you receive it!!!

by
on ‎12-10-2019 08:52 PM
I hate Best Buy for this. They ruined the surprise of Christmas!!!!! And the boxes were damaged!!!
by
on ‎01-13-2020 05:10 AM

What are the features which can determine the quality of packaging boxes?
We have to get focus on some key points to achieve the best quality of packaging boxes. I did research and wrote on it. Have a look:
https://custompackingsolutions.blogspot.com/2020/01/features-which-can-determine-quality-of.html

Join the Community
Join the community and enjoy all the benefits! You may be our next expert!
Join Sign In
Announcements
Welcome to our Best Buy Community Forums. Please review floated posts and solutions posted, as this may assist you in answering your concerns. Due to the current high traffic on our boards, it's taking us a bit longer to respond to everyone. For more immediate assistance, please contact us at (888) 237-8289. We do not have any information as to when more PS5 or Xbox Series X/S consoles will be available.
Idea Statuses
Top Kudoed Authors
Labels