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Ordering items change

Status: Tell Us More
by on ‎02-07-2014 08:52 PM

A couple of items. First one has to deal with the consumer completely and the second idea handles how certain products are ordered  by BestBuy. 

 

1) As a consumer when we see a good deal you may wish to purchase one of these products for your friends; I will use an example of something from about a couple of weeks ago for this purpose as it's a very good example. Back in late January Battlefield 4 was on sale for around $25. Because it was such a great deal on here I ordered two copies. I wish to have one copy sent to a friends store so his father could pick it up and I was going to have one sent to my house. I was going to do this all in one order however hte problem was that there wasn't a selection process for me to be able to put one in a  store pickup and the other as a seperate location/shipment. I would like to suggest to be able to "merge" and to seperate:" products of more than one into it's own category to combat this issue. 

 

2) The second issue involves more specifically the digital download section. First off, BestBuy as a curtesy please please PLEASE remind customer service reps that there is a digital download phone number and give them the proper instructions back when I purchased COD: Black Ops they acted like they had no idea what I was talking about... 

 

Now, on to the digital download suggestion itself. Speaking of COD: Black Ops for an example...the game at that time in the possesion of BestBuy apparently there was ZERO digital codes to give out and I had to wait for more to be ordered from teh vendor or at least that is what I was told by the serivec rep in teh digital download department on the phone. 

 

So here is what I would do...

 

a) you should always have the digital version say "out of codes" or something of that sort so we know you have and can even buy but it lets us know in advance we will have to wait for a code to come in! 

b) you should consider upgrading your systems so the reps can give more information on these items. Like seriously, I went through five different people until a manager of some kind was able to tell me/admitted to me the problem. They kept originally telling me " the system is down" or that " there is maintenance being done on it" okay, cool. If that was the real reason. Don't lie to the customer! #1 rule. If a rep doesn't know the answer, either ask another person, get a person higher, or actually admit that you have no idea. 

 

 

 

 

Status: Tell Us More
When the items are the exact same item you can't choose in-store pickup and ship-to-home. Would anyone else like to see this as a reality? Our agents should already be aware of all our different resources that are available over the phone. Remember to vote for an idea if you like it.
Comments
by Senior Social Media Specialist Senior Social Media Specialist
on ‎02-10-2014 02:08 PM
Status changed to: Tell Us More
When the items are the exact same item you can't choose in-store pickup and ship-to-home. Would anyone else like to see this as a reality? Our agents should already be aware of all our different resources that are available over the phone. Remember to vote for an idea if you like it.
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