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Option for Elite/Elite Plus to forfeit return/exchange period for quicker Reward point redemption.

Status: Tell Us More
by bd27 on ‎11-29-2015 09:00 AM

This past Black Friday, I had over $30 in pending points that I really would have liked to use on my purchases, and I'm sure I'm not the only one. I undertand that BB makes you wait for your points to be redeemed so that people don't just use rewards points and return the item. But that wait time is very inconvenient for people like myself who barely ever return anything. Loyal customers should have an option to speed things up.

 

I think it would be great if BestBuy.com had an option that allowed you to forfeit your return/exchange privileges for certain items in exchange for redeeming your points faster. Every time you make a purchase and it shows up on your BB account, you should be able to click an option that gives you your points instantly, but also doesn't let you return/exchange the item. 

 

Best Buy already has something similar built into their policy: when you open a product, you forfeit your return privileges (though you can still exchange). I think for this idea, exchanges should be excluded too, just so people don't abuse the system. I also think this should be an earned privilege, so that's why I said Elite & Elite Plus only.

 

I think this would be a HUGE improvement, and would make me shop at Best Buy much more and other stores much less. This past BF, there were a good number of items that I purchased at Target instead of BB because Target's 5% Redcard savings were instant. Had my pending points been available to me instantly, Best Buy would have been the only place I shopped this Black Friday.

 

Really hope you strongly consider this Best Buy!

Status: Tell Us More

I believe this idea has been posted in the past, but I do find it an interesting idea. My feeling is there might be some sort of consumer protection law that requires us to have a return or exchange period for every purchase. Would anyone else like to see this as a reality? Make sure you vote for an idea if you like it.

Comments
by Emerging Expert
on ‎12-01-2015 12:45 PM

Good idea however a nightmare for the company.

 

I think it would result in a number of cases where people have remorse on that.

 

I just do not see it being practical from a company standpoint.

by Senior Social Media Specialist Senior Social Media Specialist
on ‎12-01-2015 02:52 PM
Status changed to: Tell Us More

I believe this idea has been posted in the past, but I do find it an interesting idea. My feeling is there might be some sort of consumer protection law that requires us to have a return or exchange period for every purchase. Would anyone else like to see this as a reality? Make sure you vote for an idea if you like it.

by hbahls
on ‎12-03-2015 09:28 AM

Completely, 100% agree on this idea... Forfeit return to immediate point redemption.

 

I too had a ton of points pending that I wanted to use for BF and couldn't.  BB lost this business to Amazon.

 

Jet.com has a similar "program" on some products where you can forfeit your return in exchange for another additional discount.  It's not much, but if you know you are not going to return your "bottle of asprin" then a few extra cents discount is worth it.

 

 

by
on ‎12-23-2015 05:57 PM
Existing Ideax that was already shot down even with a great deal of support. http://www.forums.bestbuy.com/t5/Best-Buy-IdeaX/No-more-waiting-Instant-RZ-points-posts-w-nno-risk-t...
by SwiftNinja
on ‎01-31-2016 05:23 PM
you could have an option to shorten the length of the return as in instead of the 45,30, or 15 make it the minimum amount of time by law it's not what you want but your not waiting 30+ days for rewards
by Emerging Expert
on ‎02-02-2016 12:16 PM

I just think it would cause way to many issues.

by bd27
on ‎02-02-2016 12:34 PM

@SwiftNinja That sounds plenty reasonable. I think Elite Plus members should wait the least amount of time, since they have a proven track record of giving BB their $ without trying to abuse returns/exchanges.

by
on ‎02-04-2016 11:01 PM
Also, there`s an existing thread geared towards getting a BestBuy "Blue Card" aka Target Redcard copycat here http://www.forums.bestbuy.com/t5/Best-Buy-IdeaX/BestBuy-version-of-the-Target-Redcard-w-5-discount-a...
by Emerging Expert
on ‎02-08-2016 01:20 PM

 

I think it would be best to simply wait until the points come up and use them then.

 

I think to do away with it they would have to set it up so you ONLY have 15 days or 45 for all item purchased and you must agree to it when your awarded status.

 

However, for the very small few people who want their rewards faster I would guess the majority would rather have the 45 day return period.  And chances are IF someone waived their 45 day period they would end of having remorse and fighting with Best Buy to get 45 days on something.

 

 

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