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Open Box/Clearance Logistics

Status: Tell Us More
by on ‎10-28-2013 02:00 AM

I had a few suggestions for open box/clearance: 


(1) I wish there were a way for me to purchase open items or even clearance items and have the option of having the item shipped to my home or to my local Best Buy store for pickup, perhaps using the My Best Buy status to determine shipping price;  For instance, if a store in Fort Worth has an item on clearance/open box, a lot of the times you'll see a grayed out "In-Store Pickup Only" displayed but what if I'm in Austin?  It would seem that if an item is on clearance, it's most likely not selling so it doesn't make sense to have a store just sit on it when you have a customer that's willing to buy it, but is geographically challenged.  At the same time, this should be a mutual relationship: I understand you want to protect margins, so most of these items have between a 10-15% markdown, but any value is gone from the deal if I have to commute to go pick it up.  


(2) Best Buy used to send out coupon books to Premiere Silver members that had savings on random items;  How about using this as a tool to reward loyal customers AND get rid of clearance/open box?  Why not have a coupon that offers and additional 10% off for Elite or 15% off for Elite Plus members for all open box/clearance items for a set period of time?  


(3) Open item tags indicate the date an item was returned/the open item tag was generated;  Yet there are some open items that are going on 60-90 days old with no further markdown.  It would seem to me the longer an item is held onto, the more it should be marked down as most core items like televisions, cameras, computers etc.  have a warranty that's NOT reset if the product is registered (in most cases) without the customer having to jump thru hoops.   There are also times when an item has gone on sale and the open item tag is so old the price advertised on the tag is actually more expensive than the sale price advertised on a new in box item which further indicates that the item has been there a while and Best Buy is not actively updating the price or putting much effort into moving the item(s).

Status: Tell Us More
These are some interesting ideas, and I could see the value to our customers here. Does anyone else have any insights on these ideas? Remember to vote for an idea if you like it.
on ‎10-28-2013 02:56 AM
I wish to avail the promo what they have . So I can use my bonus card
by Senior Social Media Specialist Senior Social Media Specialist
on ‎10-28-2013 01:10 PM
Status changed to: Tell Us More
These are some interesting ideas, and I could see the value to our customers here. Does anyone else have any insights on these ideas? Remember to vote for an idea if you like it.
on ‎10-28-2013 02:20 PM

@1:  I agree items should be shipped open or not. However, we do have to consider as well that certain items aren't returned with a box ( seen more than one item even though the policy does state other wise. How would they ship/tape something up that doesn't have a box for it? 


@2: I did receive some sort of coupon book the other day actually (I don't know if it was only for us elite plus members or what but it was a coupon/sale book ) Personally didn't see anything worth buying though... could be a good product to push would be sales items with discounts for the elite plus. Personaqlly though I wouldn't be interested as my days of buying refurbished products is way gone. 


@3: While I can see this being a good idea I would be afraid it would be like every other retail store though and the employees would get first grab after it got marked down so far.  So I just can't support that!

on ‎10-30-2013 01:34 AM

Great questions AWBrown:


@1: As an example; I recently purchased an open box digital piano from Guitar Center and they wrapped that thing in about a pound of bubble wrap and then put it in a box and shipped it to me.  At a store like Best Buy I don't imagine bubble wrap or shipping supplies being an issue;  However, for initial rollout it could apply to smaller-medium sized items. Most of the clearance/open box items are minus TVs, standup speakers and appliances. 


@2: Keep in mind these would apply to BOTH clearance and open box (refurbished).  Clearance items are brand new and in most cases just aren't selling as well as Best Buy anticipated.


@3: Employees have not been able to manually mark down items in a while; they are marked down automatically by the computer system for uniformity and to prevent what you mentioned on Best Buy's end (trust me this was probably a HUGE source of internal shrink before they made this change). 

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