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Offer release day shipping for pre-ordered games

Status: Tell Us More
by on ‎03-11-2014 08:48 AM

Best Buy really needs to be more competetive here. Think about it; "Get the best new games... a day or two after you would get it from any other retailer!"


How does that sound from a marketing stand point?  Currently this is what Best Buy is doing. These games are typically in your warehouses at least a week before release and yet even for Elite Plus members you aren't shipping till late Monday afternoon for Tuesday releases (I recently posted in the gaming forum about issues of Best Buy not even shipping expedited for Elite Plus members who have chosed it as well).  


Even if this was only an additional "perk" to being a Gamer's Club Unlocked member (paid membership), this is something that Best Buy should be looking into to significantly improve their standing compared to other retailers. 

Status: Tell Us More
Thanks for your thoughts on this, and I would like to hear from other customers if they have any thoughts on this idea. I can tell you that when we can ship a new product out is not always a decision that is ours to make.
on ‎03-11-2014 01:09 PM

I agree with this.

on ‎03-12-2014 12:15 PM

I would agree with you, but if Best Buy was to do this they would be violating manufacturer rules, and then risk being able to carry the product at all. Thats why products cannot be on the floor early

on ‎03-13-2014 09:52 AM
I work as a courier & I`d suggest BB drop off directly to the USPS and/or UPS on Sat/Sun before release week with the goal of having it in the customers hand Tues. But depending on local areas some lucky customer will get it on Monday just b/c their close to the post office or UPS. You could also offer next day air service thru UPS which is pretty much by 10 am.
on ‎03-13-2014 10:21 AM

Best Buy for a fact shipped some Titanfall orders last Thursday which resulted in most people getting them Tuesday. Companies ship before release date all the time to ensure a customer gets them on release day. 


Ship the standard orders on Thursday, ship the expedited orders on Friday. Or, and this is crazy, but they could also just schedule Tuesday delivery with UPS for all orders and ship them Thursday before release. 


Case and point. I'm an Elite Plus, GCU member who pre-ordered weeks ago and I still haven't gotten my game which was supposed to ship expedited but shipped standard. I've missed two days of playing one of the biggest releases of 2014 because I chose to purchase with Best Buy (Something I wanted to do because how can you beat the deal). I don't want to see Best Buy spending more to make this happen, I just want to see them figure out the process. Why some customers had their game shipped last Thursday and got their game on Tuesday while others didn't have their game ship until the end of the buisness day on Monday is beyond me.


This is purely an operations issue that looks good from a marketing stand point. 

on ‎03-13-2014 10:22 AM

Sorry for double post but you can't edit. I meant to say that most customers who had their Titanfall's ship on Thursday received the game on Tuesday.

by Valued Expert
on ‎03-14-2014 12:45 PM

Unless they managed some sort of agreement with the manufacturers they would get in serious trouble for doing it.


They really should not ship pre-orders until the very day before release.  If in fact they shipped some last Thursday there would be  good chance some would get them early. I suppose they can put thing on there saying, don't deliver before Tuesday, but the shippers are not beholden to that.


IF it is so very important to have a particlular game or product ON release day then you should always opt for in store pickup. 

by Senior Social Media Specialist Senior Social Media Specialist
on ‎03-17-2014 01:37 PM
Status changed to: Tell Us More
Thanks for your thoughts on this, and I would like to hear from other customers if they have any thoughts on this idea. I can tell you that when we can ship a new product out is not always a decision that is ours to make.
on ‎03-18-2014 02:41 AM
Thing is though, not all games are 'street dated'. All games have release dates and some miss them due to whatever issues. But not every game is restricted by publishers in such a way that a customer getting said title and playing it before the actual release date would cause the retailer who sold it to get in trouble with them. So that's one thing that must also be looked at when attempting to fix the current issues with trying to do release date delivery on pre-ordered titles.
on ‎07-26-2014 09:17 PM

Why is this even a poll/discussion? Who doesn't want release day delivery for games and movies? Seems like a waste of time.

on ‎07-31-2014 07:22 PM

While it seems like a good idea I also see it as pointless since Best Buy has store pickup as an option.


It would be beneficial for people that don't live near a store (say 30 minutes or farther away) or just can't make it to the store to pickup an item.  I'm guessing it would cost a few dollars for the release day shipping too, which could then cause people to gravitate towards a store pickup.


I'm neutral on the topic myself and I don't see myself utilizing it very often since I'd compare the extra cost of (assumed) shipping against driving to a nearby store.

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