Add Product

Search Results:

    By submitting an idea to IdeaX, you agree to our Terms & Conditions.    
0 Votes

Offer multiple shipping options at checkout

Status: Acknowledged
by gadgeteer on ‎12-30-2019 07:38 PM

I recently ordered an item thru Best Buy and it has been quite the experience.  6-7 hours after Best Buy notified me the item shipped, the shipping carrier sent an email saying the item was delayed by 3 days. Today they "attempted" delivery and it's not delayed again.  The main motivation for ordering online is that it was an advertised overnight / next day delivery, otherwise I would've picked the items up in-store (minus one that was not available).  Now the prices have all shifted around and an item that was free is no longer free and it's been a process and a really frustrating experience that could've easily been resolved by offering multiple shipping options. Instead when you checkout it promises a shipping date that it may or may not deliver on. And you have no idea who it's coming from (UPS, FedEx or Regional) until it ships. This is a huge departure from most retailers who offer you a range of shipping options and delivery times with a more seamless experience. And looking at the Holiday 2019 forum posts, delivery times and delivery issues are plaguing the forum which has over 700 posts on it. 

Status: Acknowledged

There actually should be more than one shipping option when checking out on BestBuy.com

Comments
by Senior Social Media Specialist Senior Social Media Specialist
on ‎01-03-2020 04:15 PM
Status changed to: Acknowledged

There actually should be more than one shipping option when checking out on BestBuy.com

Join the Community
Join the community and enjoy all the benefits! You may be our next expert!
Join Sign In
Announcements
Welcome to our Best Buy Community Forums. The Insignia and Rocketfish communities have been merged into this forum, please click on the links directly below in our Community Browser area to access our Insignia and Rocketfish boards! Rocketfish and Insignia can be found under our Best Buy Brands boards.
Top Kudoed Authors
Labels