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Offer a extended return plan for a nominal fee.

Status: Tell Us More
by Valued Expert on ‎07-14-2013 03:44 PM

Lots of customers are annoyed that they can only return items within 14 days now. However I like the idea of offering extended return policies for a nominal fee. Anyone else willing to pay a couple of extra bucks for this?

 

Many people may see this as a restocking fee, but I think something could be worked out.

Status: Tell Us More
I found this idea to be pretty interesting. I have to wonder how many people would choose to take advantage of an option like this, but I could definitely see some people doing this. Anyone else have thoughts on this? Remember to vote for an idea if you like it.
Comments
by Valued Expert
on ‎07-14-2013 03:46 PM

Just for the logistics, the idea of this program would of course be based on the cost of an item.

 

$5 for items that cost X amount of dollars to X amount of dollars, $10 for items that exceed the $5 category and so forth.

by Senior Social Media Specialist Senior Social Media Specialist
on ‎07-15-2013 10:55 AM
Status changed to: Tell Us More
I found this idea to be pretty interesting. I have to wonder how many people would choose to take advantage of an option like this, but I could definitely see some people doing this. Anyone else have thoughts on this? Remember to vote for an idea if you like it.
by
on ‎07-15-2013 05:01 PM

Nice idea but a couple of questions?

 

If a person is already a silver member then shouldn't their $2500 spending requirement be enough to warrant this being a perk of silver status?

 

For customers who do alot of shopping & want the same benefits but won't make it to the silver status could their be a annual fee that would cover all of their purchases?

 

 

 

by Valued Expert
on ‎07-15-2013 11:18 PM

Not everybody can spend $2500 to get the extra perk. There is the wait period on points posted too in the event of return. But this program could encourage return behavior beyond belief too and before you know it customers would be banned from returning for excessive returns.

by
on ‎07-16-2013 07:05 PM

You misunderstood me I think your idea is sound but if it's put in place I'd like to see silver members receive it as a perk of silver status. Also, silver status can be achieved for just $77.35(all fess) which is far less than $2500.

 

Excessive returns would actually hurt the customers worse than BB since the fees as a whole would be pure profit. 1 million people paying $5 would be $5 million upfront non-returnable & if it was an annual fee option of say $25 with a limted # of returns before a customer would need to revert to single fees again, this would be similar to a membership club setup. Say 5 million people pay $25 that's a whopping $125 milion.

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