Add Product

Search Results:

    By submitting an idea to IdeaX, you agree to our Terms & Conditions.    

New Service Idea: DVD and CD cleaning and repairs

Status: Tell Us More
by on ‎12-11-2014 04:12 PM

Hello, my name is Ariana and I have an idea for a new service for the Geek Squad. I recently went to a Best Buy and I was hoping to get my scratched DVDs cleaned and fixed, but unfortunately I was informed that the Geek Squad didn't provide such services. But I did make a suggestion to one of the top managers to take my idea into consideration and he told me to also talk about it online (here) so it could have a chance to become a reality.


I just got off the phone with a very kind woman from a customer service line in relations to the Geek Squad and she thought my idea was very good and believes it should be a provided service like it is in a good number of video stores. Although I am very well aware that I can just purchase the cranking device that can allow you to do it yourself at home. But I, like many people, don't need to clean my DVDs and/or CDs that often and I would rather leave it in the hands of a professional than to run the risk of damaging my discs even further if I don't know what I'm doing. And there's only so much the classic Peanut Butter trick can do before you have to leave it to a professional.


Before visiting my local Best Buy, I thought about asking a friend where I could have my DVDs and CDs repaired and I thought to myself that they would more than likely tell me Best Buy's Geek Squad. It felt like a no-brainer until I visited a store and found my idea to be incorrect.


I'm sure I'm not the only one here who feels like there should be a place to have our precious DVDs and/or CDs cleaned instead of tolerating the damaged areas that takes us out of our movie and/or music experience, so why shouldn't the Geek Squad be that place that saves our treasured discs?


Thank you!



Status: Tell Us More

This is an interesting idea. Would anyone else like to see us provide this service? Make sure you vote for an idea if you like it.

by Valued Expert
on ‎12-11-2014 07:33 PM

It seems like a good idea, but the whole idea of a Best Buy store is to get you to come into the store and buy a new movie, and if Best Buy provided a service like this it could decrease sales of new / used products in store.

by Senior Social Media Specialist Senior Social Media Specialist
on ‎12-12-2014 10:26 AM
Status changed to: Tell Us More

This is an interesting idea. Would anyone else like to see us provide this service? Make sure you vote for an idea if you like it.

on ‎12-12-2014 02:46 PM
Great idea but bad timing really, since we`re entering the "digital" age physical media is becoming less and less inportant. By the time BB sets this up & gets it producing we`ll be 2-3 yrs further removed for physical content.
by Valued Expert
on ‎12-19-2014 09:59 AM

Fixing a DVD/CD is not a guranteed to work type of thing.  I think it would cause to many issues for Best Buy.


Whether or not the repair works you would still need to pay for it and not a lot of people are happy to pay for something that didn't work.

by Valued Contributor
on ‎12-19-2014 11:04 PM

Some thoughts...


Join the Community
Join the community and enjoy all the benefits! You may be our next expert!
Join Sign In
Welcome to our Best Buy Community Forums. Please review floated posts and solutions posted, as this may assist you in answering your concerns. For more immediate assistance, please contact us at (888) 237-8289. We do not have any information as to when more PS5 or Xbox Series X/S consoles will be available.
Top Kudoed Authors