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Need a few more ways to search for computers

Status: Acknowledged
by on ‎08-11-2014 03:32 PM - last edited on ‎08-12-2014 10:58 AM by Senior Social Media Specialist Senior Social Media Specialist

Please add the ability to search or sort computers by MAXIMUM upgradeable amount of memory and/or the number of user-accessible memory sockets. (This is necessitated by the trend toward one-memory-slot computers and even completely nonexpandable RAM memory.)

Also, please add the ability to exclude from searches those laptop & tablet computers, and phones, which lack user-replaceable batteries. (This is necessitated by the trend toward soldered-down / glued-in, non-replaceable batteries.)


Also, searching and/or sorting by battery life and/or battery capacity and/or number of battery cells would be useful.

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Status: Acknowledged
Thanks for the suggestion.
on ‎08-11-2014 03:47 PM

And one more thing: local availability!


It's disappointing to find just the right computer and then discover that it is unavailable.

by Valued Expert
on ‎08-11-2014 10:23 PM

I agree for the most part.  There needs to be better filters for computers.


Most of the information your a talking about is available on their web site.  Other than the soldered battery. 


However a lot of these things may be over the heads of the average consumer and some of these options may confuse and deter rather then encourage.


Perhaps a better way would be to include an  ADVANCED search button, that would then take you to a new filter screen that has more options.


I would also like to see an option to NOT show certain brands.


However local availability is already in there.  I believe they used to have a more advanced version of this but it retracted.


on ‎08-11-2014 11:55 PM

My clients often ask me to help them pick computers. If they hope to keep their new computers for more than 3-4 years, I always advise them to be sure their new machines have upgradeable memory (preferably to at least 16 GB), and a replaceable battery. If Best Buy had the ability to easily find those machines then I could direct my clients to the Best Buy web site, and give them an appropriate search link.

For instance, if someone wants a 15.6" laptop with touchscreen, available directly from Best Buy, this link will find what they're looking for -- except that there's no way to filter out the large number of "throwaway" machines with 4 GB of nonexpandable memory or soldered-in batteries, nor to filter out the machines that simply aren't available here.


The ability to filter searches by those things would make it much easier for me to help my clients find the right computers for their needs at Best Buy, with the result that more of them would buy from Best Buy and fewer from other stores.

As it is, that search link finds 63 computers. If "marketplace seller" items were included, it would be 135. Examining all 63 to find out which have expandable memory, and doing Internet research to try to weed out the ones with soldered-in batteries, is prohibitively time-consuming.

on ‎08-12-2014 09:53 AM

I 100% agree, there are several factors that go into consultation for a clients setup. 


I think one major problem that would have to be resolved is the factor that they grab all of this information from the manufacturer or they go by what the manufacturer gives them. There are several times when this information is  either highly incomplete or even at times incorrect of all things.


I  wonder what type of inspection is done by the products that BestBuy purchases computer wise? If you had a tech person who did the inspection, pay a little more  in labor so they can be inspected further and so proper notes can be took down and it would resolve this easily. 

by Valued Expert
on ‎08-12-2014 09:54 AM

If you compare laptops there is a category


System Memory (RAM) Expandable To...


That shows you what it is exandable too, and as far as I have seen almost all have that.  For my test it showed the 3 I compared are not exandable.


this I believe is the one of the key items looked for in the filter.

by Senior Social Media Specialist Senior Social Media Specialist
on ‎08-12-2014 10:57 AM
Status changed to: Acknowledged
Thanks for the suggestion.
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