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Modifying a Product Review

Status: Acknowledged
by on ‎11-28-2019 06:28 AM

There is no means for a product reviewer to modify their submited/posted review.


I believe part of the concern is, we write a review on a product within a short period of time after purchasing/recieving the product and then, opps, we wish we could change our review.


Maybe "changing the review, is not the correct answer to the issue.


If we could "add" to the review. Example: I write a review and their is a CON that I noted however the CON was satisfactorialy rectified by the seller. It would be nice if I could add a note to my review, this would give potential purchasers a little more comfort in making a purchasing decision knowing the seller provides quality customer service.


Not being able to add to a review may have some people hesitating to write a review.


Status: Acknowledged

At this time a customer does not have a way to modify a product review they have posted.

by Senior Social Media Specialist Senior Social Media Specialist
on ‎12-12-2019 03:49 PM
Status changed to: Acknowledged

At this time a customer does not have a way to modify a product review they have posted.

on ‎11-26-2020 05:52 PM

This has been requested time and time again and has not been added.  This is why store sites like Amazon are superior.

on ‎10-16-2021 08:01 PM
It's been 2 years and there has been no movement on this? I mean, what if we make a spelling mistake?
on ‎11-12-2021 08:20 AM

I totally agree that Best Buy should by now be providing a way for us to edit reviews. I am a member of the Tech Insiders Network, and I take my reviewing responsibilities seriously. If I find that I have made a mistake (even a spelling error), accidentally left something out of my review, or have new, important information for my review, I want to be able to fix it. Just the other day I posted a review and then realized that I forgot to include photos I had taken of the product. There is no way to edit my review to add the photos. This is a loss to Best Buy and its customers.

by Valued Expert
on ‎11-12-2021 10:27 AM

What are the positive aspects of allowing someone to change their review?


What are the negative aspects of allowing someone to change their review?


What are some possible alternatives to editing a review?


on ‎03-26-2022 01:00 PM

I think it would be a great idea to be able to modify a previous review. It's almost been a year since I bought a product and the product is actually faulty at this point, it would be nice to inform the consumers about the longevity of the product or what pros or cons has been noticed along that period of time. It's easy to say how much you can love a product immediately after buying it, but a few months down is maybe when the issue start popping up. And that's when maybe editing the review may make a difference.

I guess the veracity of the review is important and if that's the case then maybe it can be noted in the review that it was edited and maybe the review would have a link to the previous review?

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