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Mobile Cash Registers

Status: Acknowledged
by on ‎01-06-2014 11:48 AM

With inventions of items such as Square (that your store does sell) mobile register should be in play. A line for cash, and a line for credit transactions could help eliminate lengthy lines but even having mobile registers would be great for business. Having customers wait over 25 minutes due to customers being on the phone with banks and/or creditors is unacceptable. 

Furthermore, please advise associates to not give a sob story of why one should order directly from store vs. site-to-store (with corporate only get this and that) as these efforts will drive customers to order online and from other establishments.

 

Last but not least, please do work on providing stores with more instruction to help one another. I wanted to purchase a laptop that my closest store had sold out and inventory stated that other stores within 100 miles still had on site. I was willing to drive the distance that day to purchase item but I could not get guarantee the item will stillbe there upon my arrival. Is there any possibility of creating a better system to support customers willing to give Best Buy that effort of purchase/sale?

Status: Acknowledged
I can't imagine our company would ever use a system like Square to sell items to our customers. I can say that our associates should already be providing our customers all their options, and each store should be doing its best to support each other store.
Comments
by Best Buy Employee
on ‎01-06-2014 04:20 PM

Hmm, usually the course of action when another store has an item that my store does not I tend to call the store to make sure they have the physical item. Then we can do an order where you would pay at the store you are at and the item would be able to be picked-up as would now be yours. Though I have noticed that at my store some associates are hesitant to take the time to place an order, I do think it is a great system but could use a bit more training. It is almost impossible for you to not be able to get an item to the custumer in one way or another while in store. The only devices I can't order or have reservered through our ordering system is contract devices or products that need a serial code scan or activation (gift cards) or are so sold out absolutely no-one has them. 

 

I do like the idea of being able to take credit transactions on our store's tablets though as it would promote the idea of Best Buy being a techie mecca, I've been trying myself to promote the idea to my store leaders. Though it does increase some security concerns that I would have and would require additional training. Though Best Buy has been getting better at putting full Cash Registers into the sepperate depts. I almost never have to send anyone to the front anymore. 

 

by Senior Social Media Specialist Senior Social Media Specialist
on ‎01-07-2014 12:05 PM
Status changed to: Acknowledged
I can't imagine our company would ever use a system like Square to sell items to our customers. I can say that our associates should already be providing our customers all their options, and each store should be doing its best to support each other store.
by
on ‎01-10-2014 07:09 AM

As MMaier stated I have always been able to order a product from one store at my local store(only in store though for me)

by
on ‎01-12-2014 09:38 PM

Thank you all for the replies. I was sure these responses would follow but I merely wanted to express a new idea. Whether or not BestBuy uses Square or another form of mobile payment does not matter, I just hope that some other avenues can be explored to help customers in the busiest of times. 

by
on ‎01-31-2014 12:52 AM

best buy as a techie mecca? please! their registers operates on 5-10 year old technologies, often freezes in front of costumers.

 

- best buy employee 2007-20011

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