With inventions of items such as Square (that your store does sell) mobile register should be in play. A line for cash, and a line for credit transactions could help eliminate lengthy lines but even having mobile registers would be great for business. Having customers wait over 25 minutes due to customers being on the phone with banks and/or creditors is unacceptable.
Furthermore, please advise associates to not give a sob story of why one should order directly from store vs. site-to-store (with corporate only get this and that) as these efforts will drive customers to order online and from other establishments.
Last but not least, please do work on providing stores with more instruction to help one another. I wanted to purchase a laptop that my closest store had sold out and inventory stated that other stores within 100 miles still had on site. I was willing to drive the distance that day to purchase item but I could not get guarantee the item will stillbe there upon my arrival. Is there any possibility of creating a better system to support customers willing to give Best Buy that effort of purchase/sale?