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Making it easier to buy

Status: Acknowledged
by on ‎12-21-2012 10:58 PM

As someone who normally would not use online purchasing. I was in a Best Buy location today and wanted to make some purchases. After not being helped and not a person in site decided location did not want my business. So I figure I would just go ahead and make my purchases online this evening. So selections were made and proceed to check out. At check out online I am unable to make my full purchase due to my total being 1.39 over my Best Buy credit limit.  Here's my issue the data processing steps in which the program can be loaded into the system to allow customers to check out with multiple forms of payment is not very difficult to load a bring into the web sites ability. Why have I decided to make such recommendations. As a Best Buy stock holder I am finding this very disappointing. When brought up to Customer service rep for the company the recommendation was made to buy gift cards the manipulate the system that way to make my full purchase. So in turn I cut my purchase in half. Food for thought how many people shop online and have to buy less because of this data processing issue with the inability to split payments to make a full purchase.

Comments
by Senior Social Media Specialist Senior Social Media Specialist
on ‎12-24-2012 01:43 PM
Status changed to: Tell Us More
This does sound frustrating, and I can understand the desire to use multiple cards on one order. It is correct that BestBuy.com currently only allows one credit card to be used per order, and that you can use any number of Best Buy gift cards. I'm not sure if this is a system limitation, or if there is another reason behind this. Would anyone else have anything to add to this idea? Remember to vote for an idea if you like it.
by Senior Social Media Specialist Senior Social Media Specialist
on ‎04-15-2014 04:26 PM
Status changed to: Acknowledged
Thanks for the idea.
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