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Making Mid-Night Releases More Efficient

Status: We Did It!
by on ‎06-27-2012 09:37 PM

     Best Buy does not seem to have a lot of Mid-Night releases, but it does for major titles in order to keep up with the competition. Last year I went to the Call of Duty: Modern Warfare 3 Mid-Night release at my local Best Buy, and all I can say was that it was a total mess. I understand you guys are fairly new to this game, but I believe there are several things that can be done to make this process a little more efficient for both you and the customer.

    

      First idea would be to allow customers to purchase the game in full prior to the release date. This can be done the day you pre-order your game or the same day you plan to pick up prior to the store closing and re-opening for the mid-night release. I believe this would speed up to whole process when it comes to picking up your game. I tried paying for my game in full last year, but was told I could only do $5. I just don't see how this would hurt any store, if anything it would benefit locking in that purchase.

    

     My second idea would be to add a line for your Silver Premier Members. We spend a lot of money at your stores and online stores, why not give us preferred service. This would further encourage customers to want to attain that Silver Premier status and those who already have it to want to retain it.

    

     Some feedback would be very appreciated, and I hope some of this is considered and implemented. What do you guys think?

Status: We Did It!
A customer can now pay part or all of the cost of a game they are pre-ordering in our stores. Keep in mind that if you choose to pay only part of the cost you can't fully pay for the game until it is released.
Comments
by Senior Social Media Specialist Senior Social Media Specialist
on ‎06-28-2012 02:16 PM
Status changed to: Tell Us More
I am not personally aware of the reason we would not collect all the funds on our pre-orders, but I would like to hear from other customers if they would like to see this implemented. I would also like to hear if other Reward Zone Premiere Silver members would want a dedicated phone number for them to call?
by
on ‎07-07-2012 11:09 AM

I've been able to put down the entire pre-order amount at my store before, just make sure to pay tax since pre-orders usually are non-taxed items (i.e. pay $64.19 for a $59.99 game). The only issue I've had is trying to put down five dollars, then come back later and put down more money before release date. They still can't do that.

by
on ‎07-12-2012 07:39 AM
I think it is a great idea to treat the silver mbers a little different! I have been silver for over 3 years! So that means I've spent $2500 times 3 minimum ! I added it up and it's more like 11k! So when I go into the store I expect a little more ATT, I'm not the same as the guy who signed up and has bought a iPod and 1 game! I'm the guy who got / magnolia T.Vs and 2 Xbox system a wii a reciver (top of the line) and like 20 movies and 50 games!! Plus a ton of other stuff 1400 dollar DLSR , iPods ext... So yes make sure I don't wait in line long! Make sure the manager comes and says hi! Im one of the people who help keep this store making money!  Maybe like the casinos in Vegas! Have a high roller desk so I can return stuff and pay for my purchases and feel like it matters to your store! Plus people who are not silver members would see this and want to become member! Would be great for Best Buy and me as a customer! Thanks
by Senior Social Media Specialist Senior Social Media Specialist
on ‎03-26-2014 03:04 PM
Status changed to: We Did It!
A customer can now pay part or all of the cost of a game they are pre-ordering in our stores. Keep in mind that if you choose to pay only part of the cost you can't fully pay for the game until it is released.
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