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Make more stores aware of these forums!

Status: We Did It!
by Valued Expert on ‎12-23-2011 09:01 PM

At least print about them on the reciepts! Store #364 don't have a clue about them and I'm sure the other stores follow suit. I thought companies were supposed to know all about the inner workings of their companies but some do not?

 

I hope I'm making sense, perhaps integrate the forums experience into part of their training and make them aware that these forums exist and what their purpose is. 

Status: We Did It!
Hi hockeycanuckjc, Since launching Best Buy Unboxed in 2008, I have worked to champion the Community among business teams, our retail locations and customers. The Community annually assists millions of customers and has had over half a billion messages read on it. Best Buy posts information on the Community about our latest products and answers customer questions; superusers like you help drive a lively and robust conversation. To help raise awareness of Best Buy Unboxed, I attended an annual company event and spoke with hundreds of BlueShirts and Geek Squad Agents about the Community and how they could “Be a Link” in the online customer experience by joining the online discussion. Our internal communication team also has published several Employee News articles, and last month in our internal magazine, we had an article about how employees can be more involved in the Community. In June, during trainings that occurred at all our stores, information about Best Buy Unboxed and our other social media channels was highlighted to all BlueShirts and Geek Squad Agents. My team and I will continue to work with internal partners to message the importance of Best Buy Unboxed to our business, employees and customers. Thank you, hockeycanuckjc, for all the work you have done in the Community over the years. You have had over 4,000+ posts, read over 68,000 messages and been 100% awesome. Gina
Comments
by Senior Social Media Specialist Senior Social Media Specialist
on ‎12-27-2011 12:02 PM
Status changed to: Tell Us More
As a moderator on our forum I cannot agree with you more. I can say that we do highlight the forum internally. I would like to hear from other customers or employees as to how informed our stores are in regards to these forums, and whether or not they feel our associates should be more knowledgeable about our forums. Let us know what you think!
by
on ‎12-28-2011 10:11 AM

I'm a former store sales associate and store operator. I think this would be fantastic and would really help our customers as well as our Blue Shirt sales associates not only feel more a part of the whole organization but able to recommend forums to customers. Now I'm a moderator and can definitely see the advantages I would have had if I'd known about the forums available. It should be part of training for all new people, but also ongoing annual training for sales associates. The more resources we have, the better we can do for our customers. I think it's a super idea! 

by
on ‎12-28-2011 11:57 AM

I can definitely say all the stores by me on Long Island have no idea this forum exists.  I am in 100% with this idea as well.

by
on ‎12-28-2011 10:33 PM

I love this idea.  I wish I had known of this site before.  I've emailed bestbuy.com for support and been told the response would take more than 3 business days.  This response would have benefited from a link to the forums because then I could see others were experiencing the same problem and at least other members could help me with mine.  I found this through google in that time frame and quickly responded to the auto-email stating that I already found my answer here and didn't need assistance Smiley Happy

by
on ‎12-29-2011 01:42 PM

I think this is a great idea!  I would like to see this forum promoted more as it gives customers and employees visibility to the questions, comments, and concerns of our customers.  I also think that more employees would be able to get involved in the conversation and help those customers in need.

by Valued Expert
on ‎01-01-2012 08:32 PM

Many stores while they are not aware of these forums don't like unexpected issues when a customer posts on the forum and the concern has to be forwarded to the store for resolution. Maybe each store could have a community rep for the forum similar in the same way Best Buy Community connectors to work, and would have a required viewing of the forums for a set period of time during the week and have the tools locally to resolve the issue before a community connector can get to it. Now I would not want this to end up replacing community connectors, because they have to address BestBuy.com shopping experiences, but this is an idea in the making.

by
on ‎01-07-2012 09:01 PM
When quoting a forum mod on these boards I was told that this was not an official Best Buy Forum. I walked him through clicking the forum link on the main BBY website on his computers to which he said that the moderators didn't represent BBY, but just made sure the forums didn't get out of hand... Please in some way make this board widely known. The mods here have helped with many issues that otherwise would not have been resolved properly
by
on ‎03-04-2012 07:35 PM

Best Buy should have a small banner advertising this forum in their weekly ads, as a way to get help besides the 1-888 best buy number. This way no in store sale associate could tell you this forum is not official.

by
on ‎04-01-2012 10:15 PM

Most stores aren't aware bulletin board & more time...past time actually

by
on ‎04-04-2012 07:05 PM

The biggest issue is probably that the majority of employees aren't going to/don't care.  I don't have the time to browse these forums at work so I do so at home on my own.  I enjoy trying to help others as long as they're civilized.  How many of my coworkers do you think would want to come on here when they're not getting paid and likely to get yelled at/caps-locked? 

 

Considering that it can take up to a few days to get a response here on the boards, I don't believe it would be the best route to turn customers towards with issues as it is likely to infuriate them by not getting immediate service. 

 

I've told several of my other associates as well as the majority of management about my participation in the forums and I don't believe any of them take part here.  Don't really expect them to as they do have stuff to do that isn't work related. 

 

As negative as that all sounds, there are advantages.  I'd just rather not see unhappy customers being turned to the forums by sales teams just to get them out of their hair.

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