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0 Votes

Make it easier to post an issue in your forum

Status: Acknowledged
by MattSilk on ‎11-18-2019 10:37 AM

I would like to post an issue to Best Buy. But, I cannot find a link or a button to do it. When I search online to ask for Best Buy email, you push everyone to this forum. Well I registered and still can't find what I need.

 

I am a very savvy online person, so this isn't me...

Status: Acknowledged

Thanks for the feedback, and it looks like you were pointed in the right direction.

Comments
by Emerging Expert
on ‎11-18-2019 12:17 PM

What area are you looking for that is not included.

 

This link is the the general landing page for the forums

 

https://forums.bestbuy.com/t5/Technology-Me/ct-p/Technology_Me 

 

Is is broken down into sevearal categories.

 

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Which I feel cover most everything.   The last 5 categories expand into more categories. 

What type of issue are you wanting to post? I may be able to direct you.

 

 

by MattSilk
on ‎11-18-2019 01:54 PM

Bought a Smarter Coffee Maker from Best Buy and the grinder died recently. The manufacturer claims they will replace after forcing me send proof of purchase, videos, following their troubleshooting, etc...  2.5 months later they are still making excusesabout delays in manufacturing. Upon researching reviews on line, it sounds like this is a scam and they will just keep stringing me along.

 

So, I want to report this issue to Best Buy so they are aware of challenges with this manufacturer and just maybe they can help apply pressure to get me a fix or a partial refund. Trying to post to BB support, but no support email or easy place to post including the email exchange with the company.

by Emerging Expert
on ‎11-18-2019 03:03 PM

Report it here.

 

https://forums.bestbuy.com/t5/Appliances-Connected-Home/bd-p/Appliances

 

The appropiate moderator will get it. 

 

Email exchange was disabled some years ago due to a high volumn of email that had nothing to do with what it was supposed to be for. 

by Senior Social Media Specialist Senior Social Media Specialist
on ‎11-23-2019 05:22 PM
Status changed to: Acknowledged

Thanks for the feedback, and it looks like you were pointed in the right direction.

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