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Make it easier to compliment your sales people!

Status: Tell Us More
by on ‎09-13-2021 01:24 PM

Apologies if this has been suggested already.

 

I couldn't find an easy place to submit a compliment on my interaction with a sales rep. and I saw someone say on a forum that it's expected that that kind of thing should go onto a forum. I argue that this isn't good enough because, as other people have noticed, links to the forums aren't near the top of the website and you actually have to do a bit of looking around to find them. I have little expectation that managers at various levels ever see positive comments on their employees there. Compliments to your sales people and others who work at helping customers should really be a lot more visible than that.

 

I'm resorting to trying to find a corporate headquarters address and then writing a paper letter because I don't want to just give up or send my compliments into the ether where no one will see them.

 

Thanks, Folks!

Status: Tell Us More

I'm confident our managers would want to hear compliments for one of their employees, and I think we should be doing what we can to make it easy for a customer to share their experience with these managers. What does this specifically look like? Make sure you for an idea if you like it.

Comments
by Senior Social Media Specialist Senior Social Media Specialist
on ‎09-14-2021 08:26 AM
Status changed to: Tell Us More

I'm confident our managers would want to hear compliments for one of their employees, and I think we should be doing what we can to make it easy for a customer to share their experience with these managers. What does this specifically look like? Make sure you for an idea if you like it.

by
on ‎10-31-2021 05:42 PM

Kudos to Ruby at Austin Texas Mueller store -- Ruby provided outstanding service in helping us sort through some tricky issues with new phones.   Super helpful, patient and friendly.   Great job, Ruby!

 

by Valued Expert
on ‎11-01-2021 08:03 AM

I agree.  Whenever I have wanted to do so I have walked over to a manager directly before leaving the store.  I think the managers do take that to heart.

 

I think what they should do is make it a part of a purchase.  Meaning, you can leave a kudo or atta boy on a verified purchase.

 

I know you can as part of a survey, but I think those are anonymous and not linked to an actual purchase.

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