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Make Idea X smarter and more organized

Status: Tell Us More
by on ‎07-15-2016 10:56 PM

There are currently 54 pages of ideas and growing. The most common problems i see are (1) the same ideas get posted over and over again - i.e. adding My Best Buy Rewards to Apple Wallet/Passport and (2) Idea X just overall lacks organization. What I'm envisioning is like more of a knowlege base kind of system - where users can type in an idea and then it checks that against a database of previously submitted ideas -- if you're ever been on a company's tech support site, this is very common, so you may fill out a form and it'll ask you what your question is and before it gets submitted (this is key) and posted, it uses bots to search and suggests similar questions that have been asked in the past. If your question is not listed, then you have the option of submitting your question anyway.  

 

Best Buy really needs a system like this for Idea X. It would make it easier to merge similar ideas and combine the votes (this is why a lot of ideas don't get enough votes by the way -- no one's going thru 54 pages of Ideas and seeing if they've been previously suggested and similarly no ones going back and combining like ideas and merging the votes so a lot of ideas just go by the way side even though they're reoccuring and with combined votes would have a lot more traction). Outside of that, you'd also be able to see if an idea has already been completed and/or if it's something where there's already a policy or procedure in place for it, it could point you in the right direction:

 

Here's an example (using an idea I've previously submitted):

I type in the idea "Best Buy should price match Mac Mall and Adorama" it would search find ideas that contain the phrases  "price match", "andorama" and "mac mall" (sorted by most hits from keywords provided to least) and suggest that this idea already exists - so I could up vote it;  other options would include viewing the current price match policy and other questions that may contain some of the keywords but not all -- i.e. "price match", "andorama" and "mac mall" -- and I would have the option of submitting the question anyway if I didn't want any of those other options.

 

Status: Tell Us More

I can't agree more that with the sheer number of ideas posted here there is a ton of repeated ideas that could have been merged. At this point it would be next to impossible to get this done as I would have to remember a previous duplicate idea, go and find the duplicate, and then merge them together. The platform might not support your suggestions, but I would be interested in hearing if others would like to see this happen? Make sure to vote for an idea if you like it.

Comments
by
on ‎07-15-2016 11:46 PM

Examples using actual postings displayed on Idea X:

 

Main Idea:

Extending rewards program expirations

(in the system I'm suggesting, this would be 1 post with 29 up votes)

 

Posts:

http://forums.bestbuy.com/t5/Best-Buy-IdeaX/My-Rewards/idi-p/893131 (13 votes)

http://forums.bestbuy.com/t5/Best-Buy-IdeaX/Better-rewards-program/idi-p/954675 (10 votes)

http://forums.bestbuy.com/t5/Best-Buy-IdeaX/Reward-Zone-Expiration-for-Silver-and-point-membership/i... (6 votes)

 

-----------

 

Main Idea:

Adding Reward Program tiers beyond Elite Plus

(in the system I'm suggesting, this would be 1 post with 19 up votes)

 

Posts:

http://forums.bestbuy.com/t5/Best-Buy-IdeaX/Reward-Zone-Platnium/idi-p/587054 (8 votes)

http://forums.bestbuy.com/t5/Best-Buy-IdeaX/Additional-Tier-For-Calender-Year-Purchases/idi-p/956092 (8 votes)

http://forums.bestbuy.com/t5/Best-Buy-IdeaX/Tier-Higher-than-Elite-Plus/idi-p/923648 (3 Votes)

 

-----------

 

Main Idea:

Rollover annual dollar amount required to maintain Elite/Elite Plus status

(in the system I'm suggesting, this would be 1 post with 33 up votes)

 

Posts:

http://forums.bestbuy.com/t5/Best-Buy-IdeaX/Allow-Dollar-Spent-Carry-Over-to-the-Next-Year/idi-p/866... (20 votes)

http://forums.bestbuy.com/t5/Best-Buy-IdeaX/Roll-Over-money-after-you-Reach-Elite-Status/idi-p/83543... (13 votes)

 

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Main Idea:

Add MyBestBuy Rewards to Apple Wallet

(in the system I'm suggesting, this would be 1 post with 23 votes)

 

Posts:

http://forums.bestbuy.com/t5/Best-Buy-IdeaX/Reward-Card/idi-p/709681 (5 votes)

http://forums.bestbuy.com/t5/Best-Buy-IdeaX/Best-Buy-Rewards-Card-should-support-Apple-Wallet/idi-p/... (2 votes)

http://forums.bestbuy.com/t5/Best-Buy-IdeaX/My-Best-Buy-iOS-7/idi-p/764061 (11 votes)

http://forums.bestbuy.com/t5/Best-Buy-IdeaX/Better-support-in-your-iPhone-app-for-Apple-Wallet/idi-p... (5 votes)

 

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Main Idea:

Get rewards points on gift card purchases

(in the system I'm suggesting, this would be 1 post with 10 up votes)

 

Posts:

http://forums.bestbuy.com/t5/Best-Buy-IdeaX/Get-points-on-reward-zone-card-by-paying-with-a-gift-car... (3 votes)

http://forums.bestbuy.com/t5/Best-Buy-IdeaX/Points-for-purchase-using-best-buy-gift-card/idi-p/96773... (7 votes)

 

 

by Senior Social Media Specialist Senior Social Media Specialist
on ‎07-18-2016 12:20 PM
Status changed to: Tell Us More

I can't agree more that with the sheer number of ideas posted here there is a ton of repeated ideas that could have been merged. At this point it would be next to impossible to get this done as I would have to remember a previous duplicate idea, go and find the duplicate, and then merge them together. The platform might not support your suggestions, but I would be interested in hearing if others would like to see this happen? Make sure to vote for an idea if you like it.

by Emerging Expert
on ‎07-18-2016 05:03 PM

One of my biggest beefs with the IdeaX is when I am outside this particular section fo the formum and it says I have 14 unread posts.  Sometimes I will be danged if I can find them.

by Emerging Expert
on ‎07-18-2016 05:09 PM

Another item. In the regular forums you can sort the topics in the order submitted. Newest for me at least is always on top.   I would like so similar type of sorting for this as well.

by
on ‎11-18-2016 11:37 AM

Here's another example - and they are literally listed one after the other.  If these were merged and combined this would push this idea forward - instead the same ideas get suggested multiple times and they may get 1 or 2 votes so it doesn't go anywhere unless its a gaming-related idea and then those get like 50-100 votes. 

Same Ideas - Days Apart

by
on ‎05-09-2017 05:51 PM

I also agree that the IdeaX could use some revamping! As Allan-BBY mentioned though it just may not be possible due to the forum software being used. 

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