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Make Best Buy Great Again!

Status: Tell Us More
by on ‎10-06-2017 02:07 PM



We need more perks

  • First dibs on releases such as iphone x, nes /snes classic, etc...
  • Free gamers club unlocked
  • No restocking fees
  • Pre-arranged white glove pickup (skip the line)
  • Maybe once a month invite all elite/elite plus whom confirm via RSVP to an instore event/testing of new devices
  • Year end party?
Status: Tell Us More
by Valued Expert
on ‎10-06-2017 03:27 PM




on ‎10-08-2017 10:27 PM

@bobberuchi some of those aren't bad ideas.  Waived restocking fees would be nice since Elite/Elite+ memeber spend more and often are not the frequent returners; What you have to be cautious of is that some people reach Elite/Elite+ off a single purchase so that's not to say it's always the case. 


@Hwong Free gamers club and year-end party are both loss leaders.  You could suggest discunted membership and refreshments at the in-store event.  I like where you're going with this and would suggest cleaning up the idea a little.  I'm thinking launch parties. Like when a significant new product comes out, Elite/Elite+ members are invited out to test drive it and learn about it (there could be a Geek Squad tie-in to make it profitable) and it could double as a sale event where if they want to buy it after they learn about they could.  Depending on what it was (i.e. Connected Home devices) they could even schedule installation all in the same evening.  There could be bundles like purchase the item with installation and save 10% off the item (or installation, although it's rare to mark down services in BBY). 


In terms of devices, it couldn't be the SNES or iPhone X because these have street dates and have to go on sale at a certain date/time.  But it could be some less known-about tech items like Ring just released an all-out assault on the Connected Home releasing products for everything from doorbells, to in-home sensors/security system pad, outdoor cameras of all assortments, etc.  And this was a pretty signficant reelase because they are the first manufacturer to try to really come out with a whole-home connected solution.  I believe they even mentioned a smoke/carbon detector in the release although I don't remember seeing it on the website. For people with smartphones that don't have a way to control everything from a central app (HomeKit comes to mind) this is huge and Ring is not the same small company that came out with the doorbell a couple of years ago, they are going after the likes of Google in the connected-home space where they compete heavily with their Nest/Google line of Connected Home products. 

on ‎10-09-2017 12:31 PM

Then have a dedicated line for elite members/+ and have one for regular members/nonmembers for pick up / pre order

by Senior Social Media Specialist Senior Social Media Specialist
on ‎10-10-2017 05:08 PM
Status changed to: Tell Us More
by Senior Social Media Specialist Senior Social Media Specialist
on ‎10-10-2017 05:10 PM
I think all these suggestions would have to be tied to a customer’s My Best Buy account in one way or another, and I know that at this time we are not changing the My Best Buy program. With that said would anyone have any additional thoughts on these suggestions? Make sure to vote for an idea if you like it.
on ‎10-17-2017 08:39 AM
Wait a mean Best Buy RE-instituted the restocking fees thing? That's really not surprising considering all the anti consumer decisions they've made in the last couple of years. Personally I'd like to see the following: * Getting a full point once again for being just a lowly bottom tier My Best Buy member * Bring back the gaming coupons on older releases that STACKS with the 20% Gamer's Club Unlocked discount * Eliminate the 'tiers' for the My Best Buy program and give EVERYBODY the same return period like a NORMAL retailer * Stopping the block on the 20% GCU discount on Black Friday. I PAY for the discount and I think it's nonsense that it's blocked on sale games on BF
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