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Late not scares from the Service Dept.

Status: Tell Us More
by on ‎07-31-2013 12:03 PM
Customer  was so scared by her DELIVERY auto - confirmation, --she had to call the Corporate Office to complain. She stated she was an older person, and her phone rarely rings after 9 PM, and if that did occur, it would signal to her that there was an emergency, that required her immediate attention.
 
Customer said she got a call from the SUGGESTED after 11 PM,about her repair_ she was really scared
 
Is there a way to keep these auto notifications to normal business hours, and the customer has given approval for late night calls? I really can identify with this customer-her being alone, and having the phone ring that late.
Available 
Status: Tell Us More
I can't imagine that our standard procedure is to call a customer at 11pm to inform them of their delivery timeframe for the next day, and my guess this was not the norm. Has anyone else experienced this?
Comments
by Senior Social Media Specialist Senior Social Media Specialist
on ‎07-31-2013 03:01 PM
Status changed to: Tell Us More
I can't imagine that our standard procedure is to call a customer at 11pm to inform them of their delivery timeframe for the next day, and my guess this was not the norm. Has anyone else experienced this?
by
on ‎08-01-2013 07:16 AM

I have never experienced this but I can relate I guess to the older female. I wouldn't want to be called by a store that late at night either. I am also in the same thoughtlink as Allan here and wondering why that happened in the first place.

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