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Late not scares from the Service Dept.

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Customer was so scared by her DELIVERY auto - confirmation, --she had to call the Corporate Office to complain. She stated she was an older person, and her phone rarely rings after 9 PM, and if that did occur, it would signal to her that there was an emergency, that required her immediate attention.

Customer said she got a call from the SUGGESTED after 11 PM,about her repair_ she was really scared

Is there a way to keep these auto notifications to normal business hours, and the customer has given approval for late night calls? I really can identify with this customer-her being alone, and having the phone ring that late.

Status:

I can't imagine that our standard procedure is to call a customer at 11pm to inform them of their delivery timeframe for the next day, and my guess this was not the norm. Has anyone else experienced this?

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I have never experienced this but I can relate I guess to the older female. I wouldn't want to be called by a store that late at night either. I am also in the same thoughtlink as Allan here and wondering why that happened in the first place.