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It's the *way* you ended Gamers Club

Status: Acknowledged
by on ‎05-21-2018 11:50 AM

I was a Gamers Club member an Elite Plus Rewards member (last year - working on it this year), BestBuy credit card holder and an all around loyal and frequent BestBuy customer.  When people would ask for suggestions for birthday or Christmas, I would always say, "A BestBuy Gift Card".  I've been buying all my games and game hardware from BestBuy for many years (PS3, PS4, PSVR, Alienware game computers, racing wheels, high res monitors, countless controllers...thousands of dollars worth of game hardware and games.)

Today I went to BestBuy to pre-order a game and was told that my Gamers Club had expired.  I didn't know it had expired because BestBuy never sent me a notice.  I said I would be happy to renew it but the clerk said that last Friday (May 18) was the last day to renew and that I would never be able to reinstate it.  I didn't know that I could have renewed last Friday because, again, BestBuy never sent a notice.

The clerk said I could still pre-order the game, if I like.  Sure, I could do that.  But if BestBuy is going to treat me like crap, I'm done.  I really, really didn't want to buy from Amazon, but at least Amazon doesn't treat its loyal customers like crap.  I had other purchases in mind and expected to at least reach Elite status this year, if not ElitePlus, but that's not going to happen now.  I'll go to Walmart or Amazon.  It's not so much just that there is no more Gamers Club.  It's the way you did it.  It's the way you just pulled the rug out and treat *really* loyal customers like crap.  I'm heart broken.  I used to love BestBuy so much.  Now, the best buy is "Good by."

 

Status: Acknowledged

Thanks for sharing your feelings on this.

Comments
by Senior Social Media Specialist Senior Social Media Specialist
on ‎05-25-2018 01:22 PM
Status changed to: Acknowledged

Thanks for sharing your feelings on this.

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