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0 Votes

Improving customer experience

Status: Acknowledged
by on ‎05-30-2012 04:48 PM

 

 

As Best Buy works toward expanding and maintaining its customer base, I would like to suggest a way to help.  Why not use technology to create a more informative and enjoyable customer experience?  Since most people carry smart phones, technology should be used that would allow customers to immediately access information about items they are shopping for.  Say, for example, a television set is being considered.  A shopper could shoot the "smart tags" (see Microsoft Tag) to access information about the televsion.  Best Buy could go a couple of steps further and devise a system that would allow customers to see available inventory of nearby stores, return rates for the object considered, related customers reviews, comparable products, a tech glossary, etc.  Also, smartphones could be used to access trailers to movies and samples to songs before purchasing a compact disc.  Best Buy should empower shoppers to make the best decisions.  This will set the company apart from big box stores, as well as online sites.  The emphasis must be on the "best" when shoppers think about Best Buy.

Status: Acknowledged
Our Smartphone app should do much of what you are asking for. Thanks for the idea.
Comments
by Senior Social Media Specialist Senior Social Media Specialist
on ‎05-31-2012 12:42 PM
Status changed to: Tell Us More
I can't agree more that our emphasis should be on the Best in Best Buy, and I could see your idea helping the customer experience. Any other customer's or employees have a take on this?
by
on ‎06-03-2012 05:49 AM

Actually, TV tags are scannable, and if you have the Best Buy app, it will take you to the page of the TV set in question, telling you the specs, customer reviews (good and bad) no available inventory though. (just using TVs as they are the only items I know for a fact have this)

Good idea about music, sampling tracks. sounds like they should get someone on it!

by Senior Social Media Specialist Senior Social Media Specialist
on ‎03-25-2014 04:41 PM
Status changed to: Acknowledged
Our Smartphone app should do much of what you are asking for. Thanks for the idea.
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