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Improve pre order options.

Status: Tell Us More
by on ‎08-31-2018 05:56 PM
I feel like customers should have more pre order control.
Maybe i dont know how to access options online but i think customers should have a wider range of abilities when pre ordering.

1st id like a section in the profile where it has a list of everything you have pre ordered, as well as how much is paid. going into order history is a total pain because i pre order them so far in advance.
2nd. the ability to upgrade pre orders or an option to put down x amount and auto switch the pre order to a special edition if one is later revealed. this always happens. it has happened with xenoblade 2, smash bros ultimate, and will no doubt happen with metroid prime 4. im left with pre orders on both editions having to refund or return the original.
it would have been nice to have an auto switch or something for the smash bros collectors, since i missed out on that even though i pre ordered the regular edition long ago..knowing there would eventually be a special edition. even asking the associate if an auto switch option didnt. best buy should make one.
3rd. the ability to continuoisly put money toward a pre order. seems like an obvious option to me. some people dont have money at times and other times do.
4th when pre ordering online, the ability to pay upfront and have the transaction go through immediately. id like to pay an entire amount up front, and not have to wait till release date to pay it off on my best buy card, or to have my account dinged for x dollars months after i have decided to order something.
5th Bring back Gamers club unlocked!!
you guys are nuts for getting rid of it. the amount of game sales this brings you is enormous. it has convinced me to buy games where i was on the fence about the has made best buy my only spot for game purchases. in the past i have received games as gifts from other stores... since i have GCU, i return them to their store, and bring that money to best buy.

Status: Tell Us More

Would anyone else like to see these as options when preordering? Make sure to vote for an idea if you like it.

on ‎09-02-2018 09:07 PM
That would require them to be competent, don't expect that to happen. EVER.
by Emerging Expert
on ‎09-03-2018 10:57 AM

I also would like to see improvements to pre-ordering games.

Your first point I agree with 100%. However, I would like to to expand this to the entire web site. When you are logged in to your account have a mark showing what you have already purchased, what you have in your saved list and what you have pre-ordered.


your 2nd point is really a matter of you changing your habits. You really do not need to pre-order a game 6 months in advance.  But only do so if that is the edition you want for sure. What you suggest would create problems for Best Buy with people claiming they didn't get the auto thing etc..


your 3rd point used to be called lay away.  That absolutely will not come back.  Seriously if you cannot afford the $59 for a game you should not be purchasing special editions. 


Your 4th point. If you want to pay up front use PayPal.  Paying up front would be bad for Best Buy. In situations like you mention where you want to switch editions. Changing the charge from one to the  other would cost Best Buy processing fees. 


Your 5th point I would like to see gamers club come back. but from a business point of view the amount of money they lose with Gamers Club members being upset is a lot less then the money they make by not losing 20% per game.  


The answer for a number of your points is actually to get a Best Buy Credit Card. I have one and put all my purchases on it. I get increased rewards on every purchase or multi month financing. With a Best Buy credit card you never have to worry about the money being there for a payment.  And you can set money aside every month so when you do buy something you can pay it off. 

by Senior Social Media Specialist Senior Social Media Specialist
on ‎09-04-2018 03:33 PM
Status changed to: Tell Us More

Would anyone else like to see these as options when preordering? Make sure to vote for an idea if you like it.

on ‎09-04-2018 03:57 PM
Id love to see gamers club back, I won't buy games from you guys anymore once mine expires, I likely wont buy much of anything. I spent a LOT of money with you guys and not just on games, but once my elite status is gone, im done with you guys unless GCU comes back, even 10% off games would suffice.
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Welcome to our Best Buy Community Forums. Due to high incoming post volume, our current response time is 5-6 days. Please review floated posts and solutions posted, as this may assist you in answering your concerns. For more immediate assistance, please contact us at (888) 237-8289. We do not have any information as to when more PS5 or Xbox Series X/S pre-orders will be available.
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