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Improve Store-to-Store Transfer Process

Status: Tell Us More
by on ‎07-10-2015 02:16 AM

This issue involves the new 12" Apple MacBooks in particular. These computers are impossible to find and get and a lot of the DCs have them in stock but they are not shipping them to stores. I would completely understand this mentality if they were orderable thru OMS but OMS is still turned off on these. This means the only other way to get these is to find another brick & mortar location that has them in stock and initiate a physical transfer.  The common problems I run into here are (1) stores don't answer the phone at all or answer and place you on extended holds, (2) stores answer the phone and take forever to locate the product and/or (3) stores find the product citing that it's their only 1 in stock and they refuse to sell it stating that their manager or supervisor is denying the transfer request. 

 

So in other words, they would rather WALK a sell that is going thru (because it's not at their location) than take care of a customer and create a positive shopping experience and what's really silly to me is most of the time the store's aren't selling this item as referenced thru their weekly sell-thru. There should be a system in place, similar to OMS or ExpressLane that's strictly for store to store transfers that makes it easy to initate a transfer and if that item is physically not being sold at the time the transfer is created, the store MUST transfer it out (provided its to take care of a customer and not just to sit on a shelf in a new location) and it should integrate with Campus Ship to make it easier to flow thru this process and also CC all the leaders in the store that the transfer is coming from/going to with the customer information and tracking information. 

 

I know in this example I'm talking about MacBooks, but I've seen this issue in other departments too, like in Home Theater on popular 4K models, etc. etc. 

Status: Tell Us More

I don't mind most of this idea, but the new process would need to have the approval of the management of the store the item(s) is coming from before completing the transfer. Would any other employees like to see this as a reality? Make sure to vote for an idea if you like it.

Comments
by Senior Social Media Specialist Senior Social Media Specialist
on ‎07-10-2015 04:09 PM
Status changed to: Tell Us More

I don't mind most of this idea, but the new process would need to have the approval of the management of the store the item(s) is coming from before completing the transfer. Would any other employees like to see this as a reality? Make sure to vote for an idea if you like it.

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