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Improve Digital Download Code Process

Status: Tell Us More
by Valued Expert on ‎06-30-2021 09:01 AM

On of the more frequent issues that seem to pop up in the Gamer Forum is digital download codes not being received in timely manner.

 

My suggestion is Best Buy upgrade their process for supplying digital codes.

 

Granted, some of the issues are going to be people who have overactive spam filters that may intercept the email

 

Or they happen to use an email address that is wrong or different than the one they check.

 

Perhaps change it so someone can only purchase digital content if they are using a confirmed My Best Buy account.

 

Then have it set up so that ALL digital codes not only get emailed, but they go direct to the Digital Library associated wiht the account. 

 

Digital Download codes should be almost instantaneous, just as they are with many other retailers. 

 

Something needs to be done. Whether it is education and or process improvement. 

Status: Tell Us More

Thanks for the suggestions here! Would anyone else have anything to add to this idea? Make sure you vote for the idea if you like it.

Comments
by Senior Social Media Specialist Senior Social Media Specialist
on ‎06-30-2021 09:34 AM
Status changed to: Tell Us More

Thanks for the suggestions here! Would anyone else have anything to add to this idea? Make sure you vote for the idea if you like it.

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