It is WAY to hard to talk with someone at a Best By store. I mean, yeah, it sucked before because I can say there were times I waited forever to talk with some, but what I hate more is that it seems like I have to enter some magic code to get to talk with someone now. If I'm called, it's probably to check on an item that a store may or may not have. Please make it easier to talk with someone in the store.
I can promise you we are always working on better ways to communicate with our customers.