I believe somebody fraudulently opened a Best Buy account in my name. I went to your Web site to find contact information for Best Buy so I could write you a letter letting you know and asking you to take appropriate action. After spending fifteen minutes on your Web site, I was stunned to find that nowhere (unless I missed it) does it contain an address for your corporate headquarters or fraud division. I had to get your address from your corporate filings with the Secretary of State.
Do you not want your customers to be able to contact you? Do you not want people to have a way to report fraud? Why is something so basic as "how to contact us" not on your Web site?
There should be multiple ways to contact us in order to get assistance listed on our website, but you are correct I don't see our mailing address listed there. With that said, I do see that a simple Google Search of Best Buy Corporate shows our address as the top search result. Does anyone else feel there is need to have our corporate address listed somewhere on BestBuy.com? Make sure you vote for an idea if you like it.