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Get Demo Items Up Faster

Status: Acknowledged
by vaan285 on ‎04-23-2013 03:27 PM

I recently went into Best Buy the past couple of days looking for the new Sony Handycam's.  The associate who helped me had said the demo of the camcorder I was looking at should be up fairly soon.  I was happy with the response, however, another associate said they do not know when the new displays will be set up.

 

The Best Buy website says that the store has the items in stock and ready for purchase.  Any customer walking into the store wouldn't know if new products were available.

 

I'm waiting for the demo products to be put up, is there anything hold Best Buy back from putting up demo products once the products are received?

 

 

Status: Acknowledged
All of our stores should have all demo products up and running at the same time the items are available for purchase. If this is not the case at your store there is most likely an unforeseen circumstance preventing this. This store should have these demos up and running as soon as they can.
Comments
by Senior Social Media Specialist Senior Social Media Specialist
on ‎04-25-2013 01:58 PM
Status changed to: Acknowledged
All of our stores should have all demo products up and running at the same time the items are available for purchase. If this is not the case at your store there is most likely an unforeseen circumstance preventing this. This store should have these demos up and running as soon as they can.
by vaan285
on ‎04-26-2013 04:34 PM

all of the new sony camcorders at my local best buy in Rockaway, NJ fail to do this and the camcorders are not up and running...this is preventing me from purchasing one since as a buyer, i'd like to see, hold and play with the camcorder i want to buy!  can this be expedited?  

 

i was given the excuse that they don't have the parts to hook up the new camcorders...which is definitely not true.  can anything be done about this?

by Senior Social Media Specialist Senior Social Media Specialist
on ‎04-26-2013 05:36 PM

@vaan285, it is actually likely the store is telling you the truth that they have not received the accessories they need to hook up these demos. I have emailed the General Manager of this store asking him to do what is possible to get these demo camcorders hooked up.

by Senior Social Media Specialist Senior Social Media Specialist
on ‎04-26-2013 06:06 PM

@vaan285, I just heard back from this store and they have stated all the demos are up an running.

by vaan285
on ‎04-27-2013 10:12 AM

ok thats good to hear, they had the new camcorders for about a week and had a whole row of empty demo slots on display.  i hope these are up and running now for me to try before i buy! thanks!

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