I recently had service set up for a Samsung ice maker (second replacement in two years, but that's another story) via Geek Squad per my extended warranty contract. Service was farmed out by Geek Squad to a third-party. Third-party was given wrong phone number and apparently contacted Geek Squad in timely manner to tell them they couldn't contact me. No one from Geek Squad ever contacted me. Long story short - service had to be rescheduled for the day prior to Thanksgiving and I am still waiting on that to occur. Geek Squad customer service confirmed that the vendor contacted them in a timely manner but apparently no one at Geek Squad "checked the system". Huh?
This would seem to be a no-brainer for a company that sells all kinds of high tech products, but might I suggest that you improve your system to create an automatic notification when a vendor contacts you about a problem with servicing a customer. I'm very disappointed in the lack of customer service.