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Free delivery and installation of appliances and electronics for veterans and the elderly

Status: Acknowledged
by on ‎05-13-2019 08:59 AM

A barrier of purchase for the elderly and some veterans is the inability to lug heavy appliances and electronics to their household. If the product makes it to their home, they also might find it difficult to install the product. Currently, Best Buy offers free delivery of products over $399, but this cap should be lifted. If it was made abundantly clear that every product was within grasp for everyone, sales of these high-ticket items would increase. The elderly and some veterans would not feel deterred when purchasing an item that may seem intimidating to setup in home.

Status: Acknowledged

Thanks for the feedback.

by Emerging Expert
on ‎05-17-2019 12:01 PM

The idea has merit but the $399 cap makes sense.


Free deliver only means free deliver to the end user.  Delivery is still a servcie that is paid for by the company.  Products under $399 have less profit and free delievery could easily make the sale of that product a loss. 

by Senior Social Media Specialist Senior Social Media Specialist
on ‎06-02-2019 12:42 PM
Status changed to: Acknowledged

Thanks for the feedback.

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