During the Destiny release week BB offered a Gamer`s Club Unlocked subscription(GCU) for free with purchase of any PS4/Xbox One console. The promo was advertised very well thru BB.com and in the weekly ad but the in-store implementation left alot to be desired. Staff didn`t know how to correctly add it to the transaction & customers who weren`t aware of the promo weren`t advised when the on screen prompt came up either. This same situation happened when BB offered GCU for $60 several times earlier in the yr customers were better informed than the staff who even wrongly told customers the deal was over or promoted the $800 package instead.
There`s still two pretty big console releases coming this yr the Xbox One COD and Sunset Overdrive bundles not to mention some they may not be announced yet. I`d like to see BB make good and redo the deal while being better prepared when the deal goes live that way the boards are littered with upset customers that didn`t recieve the best customer experience BB wants to provide.
Also, is there a chance other consoles could also be included like the New/old 3DS, PS Vita, PS3, 360 & Wii-U. If you can score the console purchase you also score the warranty and add ons that come with new console purchases. And since GCU is BB only no other retailer can match the deal.
I am confident our store employees were made aware of this promotion, and if they were having issues setting up the purchase correctly they should have support to resolve those issues. Would anyone else like us to re-launch this promotion with upcoming releases? Remember to vote for an idea if you like it.