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0 Votes

Fix TRE

Status: Acknowledged
by Valued Contributor on ‎09-01-2017 07:24 PM
After reading many posts reguarding TRE, how about we fix it.

The same issue over and over.. contact TRE for return report. Receive return report. TRE says their job is done, we gave you the report. Best Buy says it's TRE's job to review any reported discrepancies, TRE says it's Best Buys job....

My suggestion.... after TRE sends the report to the customer, allow the customer to send the report to Best Buy with any problems notated on it and allow Best Buy to determine and notify TRE if the customer return ban should.be lifted. This would also solve some language/communication issues people are posting about when communicating with TRE.

Status: Acknowledged
Comments
by Senior Social Media Specialist Senior Social Media Specialist
on ‎09-26-2017 05:42 PM
Status changed to: Acknowledged
 
by Senior Social Media Specialist Senior Social Media Specialist
on ‎09-26-2017 05:43 PM
Thanks for the suggestion and I do hear what you are saying here. At this time we would not be changing how we operate in regards to TRE.
by
on ‎12-30-2017 12:51 PM

TRE may prove to be one of the biggest mistakes Best Buy has ever made. I totally support BB's effort to manage its business and I enjoy BB and want them to succeed. All my appliances and electronics are bought from BB. I enjoy knowing the employees and discussing new products. I enjoy that the employees are always encouraging you to try the new products and telling you to bring them back if you are not happy. 

 

No one has ever mentioned that doing so will ban you from returning anything you buy. My buying pattern has always been to buy a product before using my Rewards points. I do so because many of the products don't perform as promissed.

 

Since BB refuses to reveal the return rules that are being used by TRE to manage the returns and I have been given a warning, I need to assume that my next return will be refused and I will be banned for a year from returning anything I may buy.

 

I assume that BB no longer wants my business. I will find alternatives to BB (Apple Store and Amazon). I will discontinue using my BB credit card ($20,000 - $25,000) and I will wish BB every success and thank them for all the support they have provided me in the past. 

 

TRE is a good idea but your failure to communicate your return policy and your inability to merge that policy with store operations may result in more lost revenue than gains from it. 

 

I will miss the store

 

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