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Expand services at Best Buy

Status: Acknowledged
by daibulu on ‎01-23-2015 08:00 PM
My Best Buy has made changes in appearances. Good. What they really need to do is expand services by offering various classes. Charge for these. Maybe offer 30 to 60 min sessions on products they sell. Not everyone likes to learn via a Manuel. Much of their staff is standing around and they could be productive and generate income.
Status: Acknowledged

After looking into this further I found we do offer trainings and classes in our connected stores in ten states. These are provided through our Geek Squad Solution Central located in the center of these stores. To learn more about these offerings go here.

Comments
by Senior Social Media Specialist Senior Social Media Specialist
on ‎01-26-2015 11:11 AM
Status changed to: Tell Us More

The biggest challenges I see for this idea is space to hold these classes, and getting talented enough teachers to facilitate these. It's one thing to know a lot about a specific product, but completely different thing to be able to effectively teach out this knowledge. Would anyone else like to see us implement this idea? Make sure you vote for an idea if you like it.

by Valued Contributor
on ‎01-28-2015 08:20 AM

My concern is also the space but also would there be enough of a demand for these classes? I think i  read something a while back thata  few stores actually have a class style thing.

by Valued Contributor
on ‎01-28-2015 12:12 PM
Don't stores already have this? I know Connected stores do
by gadgeteer
on ‎01-29-2015 05:47 PM
@kst8no1 Connected Stores do have this and the whole Solutions Central area is under-utilized. The store closest to me offers these classes and they do no advertising outside of an 8.5 x 11 sign that sits on the counter. I've bought computers and tablets and have yet to have an employee offer either the free or paid ones.
by Senior Social Media Specialist Senior Social Media Specialist
on ‎01-30-2015 10:05 AM

I do know that our stores with Camera Experience Shops inside them offer photography workshop classes. What other classes would people want to see in our stores?

by Valued Contributor
on ‎01-30-2015 10:51 AM

Computers for non-geeks 97

Computers for non-geeks 99

Computers for somewhat-geeks 101

Computers for the regular user- 103

Computers for the wannabe-geek 105/107

 

Smiley Very Happy...made it sound funny but overall I am being kind of serious also. Any type of class that makes people more knowledgable about computers would be great.

 

Tips for Windows 8/8.1/10 courses (you know how they have like the $5-10 books out there that  also explain stuff? That could be  an item given out at the classses as part of the tutition. ) 

 

Basic Computer repair ( you can't show them all of the trade of course but general cleaning, very basic troubleshooting and analysis helps everyone out!)

by Senior Social Media Specialist Senior Social Media Specialist
on ‎02-02-2015 10:35 AM
Status changed to: Acknowledged

After looking into this further I found we do offer trainings and classes in our connected stores in ten states. These are provided through our Geek Squad Solution Central located in the center of these stores. To learn more about these offerings go here.

by gadgeteer
on ‎02-02-2015 10:44 AM

I think Best Buy should just aggressively advertise these more. When employees [internally] don't know about them, that should raise a red flag, respectfully.  Most of the stores in my area are connected and you'll be hard-pressed to find signage around this yet they have like 20 TVs floating above the Solutions Central that you could easily use to advertise it on.  In fairness, the TVs inside of Solutions Central advertise them as part of what appears to be a loop, but Best Buy should WANT to spend marketing dollars to promote this, as it could really catapulte the Geek Squad brand.  I think the mentality of a lot of stores is that this is "giving away services" so they put the minimal effort into it, as they don't see the bigger picture that almost every other retail store that sells computer (Office Max, Office Depot and Staples immediately come to mind) have computer repair services and this could very well be what indirectly steers customers away from competitors.  Do they have the market share of Best Buy? Hardly.  But good customer experiences create loyalty.  Plus, if someone took a class and they wanted further education or maybe a slower paced private lesson - this generates more services revenue for the stores. 

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