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Enhanced price matching for Reward Zone Silver members

Status: Acknowledged
by on ‎04-06-2012 01:49 PM

I just got the e-mail letter from Brian Dunn regarding the new benefits for Reward Zone Silver members.  The free expedited shipping is pretty sweet, but the rest is fairly uninspiring.

 

How about enhancing the price match policy to include (qualified) online competitors like Amazon, Newegg, Staples, Office Depot, Apple, Dell, CDW, Walmart, Buy.com, and TigerDirect?

 

I know I'd spend many times more than I do now at Best Buy if you were willing to match even some of those.

Status: Acknowledged
Thanks for the input on this idea
Comments
by
on ‎04-06-2012 02:11 PM

i agree with the price match, because the letter was a waste of his time.

by
on ‎04-06-2012 02:51 PM
I was glad they extended the 45 day window to 60 days. A majority of my purchases are games and the difference between 45 and 60 is usually an extra $10
by Senior Social Media Specialist Senior Social Media Specialist
on ‎04-09-2012 12:33 PM
Status changed to: Tell Us More
I like hearing that you like the free expedited shipping for Reward Zone Premiere Silver members, and I agree from a customer’s standpoint that it would be nice if we expanded our price match policy to include matching online-only retailers’ prices. I'm not sure if this would be feasible, and I'm pretty sure any customer would agree with this idea. I would like to get any insights from our employees on this.
by
on ‎04-09-2012 03:40 PM

I agree on the price matching but since I know profits would be squeezed if done across the board which is why I posted that certain deals should be done on a case by case basis based purely off demand. The way demand could easily be gauged is here:

http://forums.bestbuy.com/t5/Best-Buy-IdeaX/BestBuy-Promotion-Reps-interacting-with-customers/idi-p/...

 

The DOTD's based directly off customer demand will allow BB to modify prices on the fly, the fact that we earn RZ points on top of the sale price gives BB the edge(only can be defeated by tax).

by
on ‎04-12-2012 05:13 PM

since you speak of profits, then BB doesn't need their name on Hubert H. Humphrey Metrodome, or a new one if that is their plan

by
on ‎07-16-2012 09:29 AM

Maybe there's a middle ground that BB should strive for still would be on a case by case basis though. For big ticket items only, if the cost isn't large do it no need in losing a $2000 sale over $50 or $100 BB should be able to make that up on high profit add on that the reps are pushing. But for much bigger gaps the customer would need to get a warranty in order to received the YMMV pm exception.

by
on ‎07-16-2012 10:10 AM
by Senior Social Media Specialist Senior Social Media Specialist
on ‎03-25-2014 03:16 PM
Status changed to: Acknowledged
Thanks for the input on this idea
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