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Elite Plus and TotalTech Membership

Status: Tell Us More
by on ‎10-13-2021 02:42 PM
Elite Plus Members should get some sort of incentive towards the TotalTech Membership. Whether it's a complementary 6 months to a year or a discount towards it. Spending the large sum of money every year to hit Elite Plus for points banking and 2 day shipping gets trounced by the 200/yr membership that the TotalTech Membership offers and you also get the benefits of special access to items in stock. As an ex employee and a frequent customer, I feel that the discrepancies between the two are too large to ignore. I can spend less but have more. Whereas I spend more and someone that wants to can just skip the line and get things before me plus extra warranty services.
Status: Tell Us More

I would be surprised if we have not considered this already, and who knows what the future will bring. Thanks for the suggestion. Would anyone else like to see this happen? Make sure to vote for an idea if you like it.

Comments
by Senior Social Media Specialist Senior Social Media Specialist
on ‎10-14-2021 08:37 AM
Status changed to: Tell Us More

I would be surprised if we have not considered this already, and who knows what the future will bring. Thanks for the suggestion. Would anyone else like to see this happen? Make sure to vote for an idea if you like it.

by
on ‎11-06-2021 07:52 AM
I absolutely would like to see this happen. As someone who *just* got elite plus as I made the purchase and found out about the total tech Monday deals, I made the same comment to the employee helping me who echoed the sentiment. The people making elite plus are providing significantly more profit to best buy as an individual than other customers. The fact that the new total tech literally trounced every category (special deals, matched same day delivery, adds protection, etc) and the fact elite plus rewards are in significantly higher than elite, it has created a gap where no one will find the elite plus a worthwhile "side goal". Having paid $3500+ vs someone coming in the first day, buying very little, and paying $200 for the same benefits makes it less of a fun elite status. Not to mention the elite plus spenders are more likely to take advantage of the Monday deals, etc and spend more anyway. Total tech seems like an odd place to add the member deals. I don't mind best buy bringing in revenue, but I think having that incentive part of the elite plus program would have made more sense. In fact, I purchased stuff from best buy I may not have because of the elite plus seeming like an incentive. With total tech, I'm just as likely to get on amazon for main entertainment purchases next year without regard to whether I can spend enough to hit the tier.

I'll still get from best buy if a deal is a steal, but from marketing perspective, I've actually become deincentivized to make all my premium purchases at best buy (for example, this year I'd go out of my way to get it from best buy and find a price match - without the elite plus - why go to the store with a price match when I can just buy at the lower price online?)
by
on ‎11-16-2021 03:57 PM

My thoughts exactly. This was the point of my visit to this forum today, and being that there's already a thread, I just wanted to add that I would love to see this happen.

 

But I also wonder why it wasn't originally included? It's a major slap in the face to realize that after how much money I've spent to maintain Elite+ status for so many years, that anyone can just spend a paltry $200 and gain similar (and better) incentives compared to spending $3500 in a calendar year to achieve Elite+. And speaking of which, I already hit that targe oncet again earlier this year. So maybe if Best Buy doesn't want to think about some its more loyal customers, then perhaps Amazon will get all my holiday spending this year.

 

Call me salty. I'll be the first to agree.

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