A Kiosk that helps improve customer service by allowing the customer to get what they need right away.
Could you add clarification to this idea? How would this kiosk allow a customer to get what they want right away?
I think the idea has merit but I don't know how well it would work
Other than the isle locations how would this be different than using your phone or computer?
It would stand to reason if the customer service line is long the kiosk line would be long as well.
Similar to going to a grocery store that has self checkout they tend to get loaded with people who have no idea how to use the system or they are uncomfortable and it takes them a long time.
I don't like all the features you list but I would like to see a kiosk that would allow you do look up product details and check items that are not carried in the store.
I think this would be best added to the Best Buy mobile app for phones and tablets, as it would be cheaper and quicker to implement this into the existing infrastructure (the only thing missing being the aisle markers and adding that information into the app) than haivng to buy the hardware for a kiosk (touch screen, computer, etc.), creating a new program for the kiosk and adding yet another item to the already bogged down Best Buy networks.
On a side note, this goes back to two points I've made previously:
(1) IdeaX NEEDS smarter, better organization -- the same ideas (like this one) get introduced over and over again and they never gain any steam because instead of looking to see if a similar idea exists (and on Best Buy's end instead of having a software -- like for technical support where it has you ask your question and pulls up similar questions/responses that were previously submitted) people just submit the same things over and over and over again and they only end up getting 1 or 2 up votes each. Maybe the better solution is setup IdeaX where you submit the question and then it gets posted by moderators after being fielded and if it's already an idea the moderator notifies the user and then one-ups the vote count for that idea.
(2) Going back to the previous point, I've already suggested this idea using the Best Buy mobile app
And it's come up in different forms several times since then (some verbatim) and the ideas never get merged, which means the idea never goes anywhere. At this rate you should just call this Gamersx becuase those are about the only ideas that ever get enough votes to go anywhere.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.