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Edit reviews

Status: Acknowledged
by on ‎03-25-2013 08:19 AM

Not a new idea, I'm surebut I'd like to be able to revise reviews on my purchases.  The time allowed to post them is too short to really get to know the products before reviewing in the first place.  Bruce

Status: Acknowledged

At this time we will not be allowing customers to edit their reviews after the fact

Comments
by Senior Social Media Specialist Senior Social Media Specialist
on ‎04-26-2018 01:37 PM
Status changed to: Under Review

I have forwarded this onto the appropriate business team to see what they think. Once I hear back I will post back here.

by
on ‎04-26-2018 01:48 PM

@Allan-BBY wrote:

I have forwarded this onto the appropriate business team to see what they think. Once I hear back I will post back here.


 Thanks for the update. Looking forward to the response.

by
on ‎09-27-2018 12:51 AM

I posted a negative review for a product by mistake because I had returned one product for another. the product is actually perfect but  I gave it one star with the title"no".

 

this is veryisleading.

 

Is it true that a reviewer cannot delete or edit their reviews. ? because if it is, I am  very unlikely to review another product again. 

by Senior Social Media Specialist Senior Social Media Specialist
on ‎09-27-2018 08:46 AM

@PippyRips, yes it is correct that a reviewer cannot edit or delete a review they post.

by
on ‎11-30-2018 06:30 PM

Review of Microsoft Surface and the Surface Stylist vs Apple Pro 12.9 and Apple Pencil for drawing.

After using Microsoft Surface and the Microsoft Surface pen for two months for drawing, I can compare it to my Apple Pro 12.9 and the Apple pencil which I have used for over two years.  In short, the Apple pro and pencil win by a large margin.  The Apple duo is more accurate and easier to use. These systems must be evaluated with the stylist/pencil and the computer together as they become a team.  It is how these two systems perform as a unit that needs to be evaluated

The Apple Pro has been around for awhile and most of the bugs have been worked out, nonetheless, both the Surface and the Pro have problems.  As with all digital art computers the artist has to draw on a “glass” screen.  The Apple pencil has a very hard point and glides across the computer screen like an ice skater glides over the ice.  I’ve put a screen protector on that has a bit of tooth so the Apple pencil doesn’t slip over the surface so easily.  The Surface has a very slick screen surface as well, but the point of the Surface stylist has some tooth so it doesn’t slip across the screen as quickly as the Apple pencil; thus, you have a little less slip with the Surface team, but not much.  The amount of control is the key, and both have about the same amount of control.  Neither screen stylist combo is anything like paper and a carbon pencil or artist’s ink pen (dips into the ink) on paper.

The programs are important for achieving success with computer art.  The Surface should have the edge because it is a complete computer, with desktop power, while the Apple is a tablet and often runs scaled down art programs.  I have used Adobe sketchbook extensively and this program is available for both the Apple and the Surface, but I find this program easier to use on the Apple because more commands are available on screen.  On the other hand, Art Rage on the Apple Pro is a dud because the Apple tablet has to scale back the program, but the Surface has the power of a desktop and Art Rage becomes a full program; although, it doesn’t allow the user to import his own photographs.  Is that weird or what?  The Surface also handles the massive art and photo programs like Photoshop and Affinity while the Apple must run a smaller program.  If you like the program you are running, whether it is scaled back or not will probably not be an issue.

The Apple pencil easily wins the stylist competition.  Apple’s team is more accurate and responds faster to input.  Plus, the MS stylist has a deal killing feature.  The MS stylist projects a tiny dot onto the screen to show where the stylist will interact with the screen; however, this little dot triggers the buttons that activate program features like which brush is being used, it's size, the color of the line and so forth.  The little dot has the amazing ability to move the canvas around and so forth without any command input from me.  Plus, I can’t rid myself of the dot.  This makes using the MS Surface stylist a frustrating experience, and I don’t like additional problems while I am drawing.  The MS stylist has a button on the side to “click” the stylist, but I’ve found the button to be hard to push, and my finger is never in the right spot when I want to push it causing me to rotate the stylist to get it into position.  Then I click it and nothing happens.  Frustrating in the extreme.  The stylist does have a built in electronic eraser on the back and that works well.  It also takes batteries, triple A, which last months.  The Apple pencil must be charged, which is a crummy idea in one key way, the pencil often goes dead in the middle of a project and you must stop to recharge.  The MS stylist does not need recharging and simply replacing the batteries allows one to keep working.

On the Apple Pro 12.9 inch I have chiefly used Adobe sketchbook, Tayasui Sketches, Procreate, Concepts, and Art Rage.  On the Surface I have used Adobe sketchbook, Concepts,  Art Rage, Affinity, and Graphiter.  On the Surface, Adobe sketchbook is my most used program.  I’ve also tried Krita and Fresh Paint but have been stifled in using either of these.  Both Krita and Affinity on the Surface have numerous functions, but the icons appear so small on the screen of the Surface that the programs are nearly unusable.

I am not a professional artist.  I do use my computer to draw on almost every day, and I have worked for hours at a time on both the Apple and the Surface.  I pick the Apple to work on when I have a choice, and I’ve found myself avoiding the Surface, because of the stylist problems and the difficulty working with Windows 10.  Since most people using Surface probably do not have problems with Windows, I have not made that a consideration in my evaluation.

 

 

 

 

 

 

by
on ‎11-30-2018 06:33 PM

@bryfiddle wrote:

Not a new idea, I'm surebut I'd like to be able to revise reviews on my purchases.  The time allowed to post them is too short to really get to know the products before reviewing in the first place.  Bruce



Review of Microsoft Surface and the Surface Stylist vs Apple Pro 12.9 and Apple Pencil for drawing.

After using Microsoft Surface and the Microsoft Surface pen for two months for drawing, I can compare it to my Apple Pro 12.9 and the Apple pencil which I have used for over two years.  In short, the Apple pro and pencil win by a large margin.  The Apple duo is more accurate and easier to use. These systems must be evaluated with the stylist/pencil and the computer together as they become a team.  It is how these two systems perform as a unit that needs to be evaluated

The Apple Pro has been around for awhile and most of the bugs have been worked out, nonetheless, both the Surface and the Pro have problems.  As with all digital art computers the artist has to draw on a “glass” screen.  The Apple pencil has a very hard point and glides across the computer screen like an ice skater glides over the ice.  I’ve put a screen protector on that has a bit of tooth so the Apple pencil doesn’t slip over the surface so easily.  The Surface has a very slick screen surface as well, but the point of the Surface stylist has some tooth so it doesn’t slip across the screen as quickly as the Apple pencil; thus, you have a little less slip with the Surface team, but not much.  The amount of control is the key, and both have about the same amount of control.  Neither screen stylist combo is anything like paper and a carbon pencil or artist’s ink pen (dips into the ink) on paper.

The programs are important for achieving success with computer art.  The Surface should have the edge because it is a complete computer, with desktop power, while the Apple is a tablet and often runs scaled down art programs.  I have used Adobe sketchbook extensively and this program is available for both the Apple and the Surface, but I find this program easier to use on the Apple because more commands are available on screen.  On the other hand, Art Rage on the Apple Pro is a dud because the Apple tablet has to scale back the program, but the Surface has the power of a desktop and Art Rage becomes a full program; although, it doesn’t allow the user to import his own photographs.  Is that weird or what?  The Surface also handles the massive art and photo programs like Photoshop and Affinity while the Apple must run a smaller program.  If you like the program you are running, whether it is scaled back or not will probably not be an issue.

The Apple pencil easily wins the stylist competition.  Apple’s team is more accurate and responds faster to input.  Plus, the MS stylist has a deal killing feature.  The MS stylist projects a tiny dot onto the screen to show where the stylist will interact with the screen; however, this little dot triggers the buttons that activate program features like which brush is being used, it's size, the color of the line and so forth.  The little dot has the amazing ability to move the canvas around and so forth without any command input from me.  Plus, I can’t rid myself of the dot.  This makes using the MS Surface stylist a frustrating experience, and I don’t like additional problems while I am drawing.  The MS stylist has a button on the side to “click” the stylist, but I’ve found the button to be hard to push, and my finger is never in the right spot when I want to push it causing me to rotate the stylist to get it into position.  Then I click it and nothing happens.  Frustrating in the extreme.  The stylist does have a built in electronic eraser on the back and that works well.  It also takes batteries, triple A, which last months.  The Apple pencil must be charged, which is a crummy idea in one key way, the pencil often goes dead in the middle of a project and you must stop to recharge.  The MS stylist does not need recharging and simply replacing the batteries allows one to keep working.

On the Apple Pro 12.9 inch I have chiefly used Adobe sketchbook, Tayasui Sketches, Procreate, Concepts, and Art Rage.  On the Surface I have used Adobe sketchbook, Concepts,  Art Rage, Affinity, and Graphiter.  On the Surface, Adobe sketchbook is my most used program.  I’ve also tried Krita and Fresh Paint but have been stifled in using either of these.  Both Krita and Affinity on the Surface have numerous functions, but the icons appear so small on the screen of the Surface that the programs are nearly unusable.

I am not a professional artist.  I do use my computer to draw on almost every day, and I have worked for hours at a time on both the Apple and the Surface.  I pick the Apple to work on when I have a choice, and I’ve found myself avoiding the Surface, because of the stylist problems and the difficulty working with Windows 10.  Since most people using Surface probably do not have problems with Windows, I have not made that a consideration in my evaluation.

 

 

 

 

 

 

by
on ‎06-30-2019 06:48 AM

A few things on this:

 

(1) I get review integrity as stated by BBY but there are people that post reviews for items that aren't even released yet and these are allowed to stand -- I've posted an Idea to prevent this

 

https://forums.bestbuy.com/t5/Best-Buy-IdeaX/Remove-fake-reviews-amp-turn-off-remove-reviews-for-pre...

 

And was told that this is good for business as it helps generate hype so to say that in one posting and then in another throw out review integrity is a double standard. 

 

(2) Sometimes you're so excited writing a review that you forget things (like I forgot a couple of features that I really like) and yeah you can add it as a comment, but that comment is likely to have a lot less visibility than your actual review or you have a bad experience and the manufacturer goes over and beyond to take care of it - that should be something that's allowed to be shared too.  If not editing reviews maybe an option to post an update or follow-up.

 

(3) This is posted multiple times - merging the up-votes would help give this idea more momentum to become reality.

 

https://forums.bestbuy.com/t5/Best-Buy-IdeaX/let-you-edit-or-delete-a-post-you-make/idi-p/750563

https://forums.bestbuy.com/t5/Best-Buy-IdeaX/Edit-feature-for-forums/idi-p/941359

https://forums.bestbuy.com/t5/Best-Buy-IdeaX/quot-Edit-quot-button-for-item-comments/idi-p/574210

 

 

by
on ‎06-30-2019 03:45 PM

Yeah, it's been over a year since this was marked "Under Review" and still nada. Until this is fixed, it's almost irresponsible for anyone to write a review (I know I stopped writing one). 

 

1. Let people edit/delete. Each edit can be approved by a moderator. Heck, if BBY doesn't want to pay for people to moderate (side note: Allan-BBY, I hope you're getting paid lots to moderate these forums), then let it be community run and get volunteer moderators.

 

2. At least let people update. Like how Yelp does it. See my mock-up screenshot on page 2 of this thread.

 

Really, it's not that hard.

by Senior Social Media Specialist Senior Social Media Specialist
on ‎07-02-2019 08:38 AM
Status changed to: Acknowledged

At this time we will not be allowing customers to edit their reviews after the fact

by
on ‎07-02-2019 12:39 PM

I view the decision on this suggestion as a direct reflection of a lack of respect Best Buy has for  members and customers. Editing reviews to update the status, positive or negative, gives buyers additional information that Best Buy obviously feels customers do NOT deserve. It's probably because most people are happy with their purchase and that most initial reviews are positive which makes Best Buy money money money money. If someone has a bad experience after the fact, well then it's about money and not about doing right by customers.

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