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Dont use ontrac

Status: Acknowledged
by on ‎11-24-2021 10:48 AM

Best buy should stop using ontrac to ship items, they are terrible, i preordered a game a few years ago, and got it 6 days late from them, being years later i forgot that ontrac does the preorder deliveries, ordered a game that was released on the 19th, and still havent gotten it 5 days later, and their now saying it should come tonight late at night. i think im done preordering from best buy because of ontrac. 

Status: Acknowledged

Thanks for the suggestion. I can assure you we are consistently reviewing our shipping options for our customers.

Comments
by Senior Social Media Specialist Senior Social Media Specialist
on ‎11-26-2021 11:07 AM
Status changed to: Acknowledged

Thanks for the suggestion. I can assure you we are consistently reviewing our shipping options for our customers.

by Valued Expert
on ‎11-29-2021 08:54 AM

I find it odd they use OnTrac.  However, it is regional so it not available where I live. All my BB products that I don't pick up in store come via UPS or USPS.

 

Question,  you live in a more remote location where UPS does not normally deliver to?

Or do you have  PO Box, so OnTrac is used to deliver to your house as USPS would not.

by
on ‎11-29-2021 09:14 AM

im right by a major road, usps goest to my mail box, and ups goes to my house, even fex ex will come to my house. 

by Valued Expert
on ‎11-29-2021 10:04 AM

Then there is no good excuse. Personaly I don't trust UPS or USPS to deliver packages undamage or that they won't get nabbed off my front step or mailbox.  So I always opt for in store pick up.  

 

Which is not an option for everyone.  I am lucky to have a store across the street from my office adn a differet store 5 miles away.

by Trusted Contributor
on ‎11-29-2021 12:56 PM
If I remember correctly they quit using ontrac for awhile and then went back when ups and USPS had a ton of delays
by
on ‎11-29-2021 01:54 PM
I had surgery the week before so that's why I had pre-ordered I didn't know if I could drive the 20 miles or not. And it's been 2 weeks now and still don't have it.
by
on ‎11-30-2021 09:12 AM

as an update, ontrac lost the package.

 

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