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Dont use ontrac

Status: Acknowledged
by on ‎11-24-2021 10:48 AM

Best buy should stop using ontrac to ship items, they are terrible, i preordered a game a few years ago, and got it 6 days late from them, being years later i forgot that ontrac does the preorder deliveries, ordered a game that was released on the 19th, and still havent gotten it 5 days later, and their now saying it should come tonight late at night. i think im done preordering from best buy because of ontrac. 

Status: Acknowledged

Thanks for the suggestion. I can assure you we are consistently reviewing our shipping options for our customers.

by Senior Social Media Specialist Senior Social Media Specialist
on ‎11-26-2021 11:07 AM
Status changed to: Acknowledged

Thanks for the suggestion. I can assure you we are consistently reviewing our shipping options for our customers.

by Valued Expert
on ‎11-29-2021 08:54 AM

I find it odd they use OnTrac.  However, it is regional so it not available where I live. All my BB products that I don't pick up in store come via UPS or USPS.


Question,  you live in a more remote location where UPS does not normally deliver to?

Or do you have  PO Box, so OnTrac is used to deliver to your house as USPS would not.

on ‎11-29-2021 09:14 AM

im right by a major road, usps goest to my mail box, and ups goes to my house, even fex ex will come to my house. 

by Valued Expert
on ‎11-29-2021 10:04 AM

Then there is no good excuse. Personaly I don't trust UPS or USPS to deliver packages undamage or that they won't get nabbed off my front step or mailbox.  So I always opt for in store pick up.  


Which is not an option for everyone.  I am lucky to have a store across the street from my office adn a differet store 5 miles away.

by Trusted Contributor
on ‎11-29-2021 12:56 PM
If I remember correctly they quit using ontrac for awhile and then went back when ups and USPS had a ton of delays
on ‎11-29-2021 01:54 PM
I had surgery the week before so that's why I had pre-ordered I didn't know if I could drive the 20 miles or not. And it's been 2 weeks now and still don't have it.
on ‎11-30-2021 09:12 AM

as an update, ontrac lost the package.


by Community Veteran
on ‎02-26-2022 06:49 AM

Now that I revisit this thread, I too despise of Ontrac - they tend to deliver orders very late at night around where I live which results in stolen packages. They are not very reliable. If an item is delivered via USPS and it can fit in a mail box safely without damage then yes, do that. I order online from a popular auction site now and then and can tell you that items have a 100% reliability delivery rate through the postal service. 

by Community Veteran
on ‎02-26-2022 06:52 AM

Oh, and unlike the company thats "A to Z" The USPS actually takes the time to deliver the orders to customers doorsteps in apartment complexes, that company I mention just dumps packages in mail rooms to encourage more theft. 

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