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Disable Automatic Subscriptions

Status: Acknowledged
by Trusted Contributor on ‎12-13-2018 10:40 AM

I would like to see automatic subscriptions not be a thing with Best Buy. 

I purchased a new computer for myself 12 months ago.  In the shopping cart I removed Webroot (which was free).

 

In May I purchased a new computer for my father.  This time I didn't remove Webroot. When I to my fathers place I  tossed Webroot in the garbage.  I set up my fathers computer. I did not activate Webroot. I did not register Webroot.

 

During checkout it does show Webroot Internet Security + Antivirus 2018 (3-Device) (6 Month Subscription) 

 

Last month I received a notice from my Best Buy Credit card that I was charged for a renewal on my Webroot subscription.

 

Nowhere along the line did I agree to a subscription. Further it should not have even activated.

 

You can go into your account and remove the subscription.  But you should not have to.  

 

What I would like for this suggestion is 

Best Buy does not Automatically enroll you in a subscription.

During checkout you should have to check a box to enable Automatic renewal. 

Status: Acknowledged

I hear where you are coming from on this, but at this time we will not be getting rid of automatic subscriptions.

Comments
by Senior Social Media Specialist Senior Social Media Specialist
on ‎12-14-2018 11:43 AM
Status changed to: Acknowledged

I hear where you are coming from on this, but at this time we will not be getting rid of automatic subscriptions.

by Jeazy27
on ‎12-18-2018 02:08 PM
I think I'm a prime example of not being aware of identifiers, not that I'm certain of the policy ,however if it's a subscription of any sort no matter where or what service there is a good chance with out opting out this will occur, now as policy as I'm not certain maybe if u pay in cash that could avoid it but per policy that could also lead to same place if there is a card on file.
by Trusted Contributor
on ‎12-19-2018 07:36 AM

If your not going to get rid of them then BB should make sure the customer acknowledges with a check box that they are getting the subscription.

by Senior Social Media Specialist Senior Social Media Specialist
on ‎12-19-2018 09:08 AM

@bobberuchi, I hear you. It's my understanding that a customer does need to specifically agree to a subscription in order to be charged in the future for that subscription.

by Trusted Contributor
on ‎12-19-2018 12:08 PM

@Allan-BBY At what point would that be.  I just put a computer in the cart and took it all the way to the point of placing the order and at no time does it prompt the customer to accept the subscription.

 

I found out about the subscription when I received and email from Citi Bank telling me I was charged for my annual Web Root subscription.  

 

At the bare minimum the Web Root subscription should not be started until after the customer activates it.   

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