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Delete Online Clearance Items That Aren't Available For Shipping

Status: Acknowledged
by on ‎08-07-2014 03:22 PM

In the clearance section of the Best Buy website there are two separate and distinct categories: Online  and In Store.

 

For some reason there are TONS of items on the online side that aren't available for shipping. Here's an example:  

 

http://www.bestbuy.com/site/gibson-explorer-melody-maker-6-string-full-size-electric-guitar-satin-bl...

 

My suggestion would be that if something isn't avialable for shipping it should automatically be delisted from the online shopping site. It's a very simple line of code that would automatically do that. If it says not available for shipping, don't display the item in the online side of the site.  Before I heard about this forum I've tried telling anyone I talked to that this is extremely frustrating when shopping online:  I find what I want only to find that I'm not able to purchase.  If it's available at a store somewhere, have it show up on the Current Shopping Area side. There shouldn't be ANYTHING that shows up in the online shopping site that isn't available for shipping.

Status: Acknowledged
There could be many reasons why this guitar can't be shipped to a customer's home but can be picked up at a local Best Buy store. It could be that the local store happens to have this in stock, but given the item it is unlikely our stores would stock this guitar as part of their normal inventory. It's more likely that the manufacturer is shipping the guitar to a local store upon ordering and they are not willing to ship to customer's homes.
Comments
by Senior Social Media Specialist Senior Social Media Specialist
on ‎08-08-2014 10:43 AM
Status changed to: Acknowledged
There could be many reasons why this guitar can't be shipped to a customer's home but can be picked up at a local Best Buy store. It could be that the local store happens to have this in stock, but given the item it is unlikely our stores would stock this guitar as part of their normal inventory. It's more likely that the manufacturer is shipping the guitar to a local store upon ordering and they are not willing to ship to customer's homes.
by
on ‎08-08-2014 11:56 AM

Thanks but your answer completely inaccurate.  Here's the deal:  That guitar USED to be available for shipping and was put on an even better clearance sale. The price was drastically cut and they sold out online. Now it's still on sale on the online side of the site but not available for shipping. It was explained to me that this might happen when a single store or two may have one in inventory but they didn't know for sure. This keeps it on the "online" side of the clearance site even though it is clearly not available online and potential customers aren't allowed to buy it. If it is in a store, an interested customer is not even allowed to know which store in the country; it's evidently against the rules to have that kind of information avialable.  You know, so a customer might be able to make arrangements to get the item by having a friend or relative go into the store to purchase. 

 

One problem with giving examples is that people often focus totally on the single example given; just like what happened here. However, the problem is more systemic. If you go through the online clearance pages, you will see a large number of items that are not available for shipping even though the items are in the "online" section of the web store.  Here's a broader example: Almost 12% of the items in the musical instruments section of the online store are not available for shipping. That's a small section and 12% of the items are not actually available for purchase. Those items have been listed for several months.

 

By definition, "online shopping" should mean that the items are available to purchase online and can be shipped. Customers are shopping online so they can order online. Once something is only available at specific stores and not available to be purchased online, the item should switch to the "local shopping area" side of the site and not be listed in the online side. It's vastly more frustrating to find something you want online and be told you aren't allowed to purchase it than it is to not find it at all. 

 

Another way to go is that once the item is not available for shipping, at least allow customers to know which stores might have it in stock locally and not just by zip code searching.  Right now customers have to go to the local store side and enter in every zip code in the nation to find out if a store has it or not. However, it's more practical to just not list it when it isn't available.

 

 

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