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Dedicated Best Buy Gaming Department Customer Service Via the Phone CS Toll Free Number

Status: Acknowledged
by on ‎04-01-2015 03:36 PM

With Best Buy being a Electronics/Technology/Media Store, a Customer Service Department dedicated specifically for gaming needs through it Toll-Free Phone Customer Service that deals in only Gaming should be created and established. Since Video Games are always a high selling products and with Best Buy having the Gamers Club Unlocked Program, it would be a way to push it more. This Department could help Best Buy Customers in many ways and help fix problems such as:

  • Any problems with Pre-Order bonus's or other digital orders/items (EX: Codes not received)

  • Price Adjustments of video games when best buy lower the price, especially with keeping GCU Discounts in mind on top of the adjustments.

  • Problems with GCU Activating correctly at purchase or not applying to games correctly

  • Problems with Pre-Order $10 Certificates not showing up on accounts when they should

  • Any potential Trade-In Problems

  • Not receiving Welcome coupons from GCU when signing up

  • Any Gaming Promos not applying correctly to a order

  • A big one is also the hassle of dealing with a majority of both phone reps and in store reps who after a year still does not know the in and out of the GCU Program

  • It will help keep the work off of the Forum mods since a majority of the problems on here are for adjustments problems and also GCU not apply discount right and the normal everyday phone reps and in store reps are giving false or informed information since it not there specific department.

  • and many many more reasons


Others customers probably can also input very good reason to make this happen. Especially since due to the normal everyday employees who have not much knowledge of many of best buy special programs especially GCU there is more frustration and problems that the customers must burden with constantly having to keep trying over and over until they get that single employee who is informed.







Status: Acknowledged

We will not be moving forward on this idea.

on ‎10-29-2015 10:32 AM

I don't know if it is possible for me to support this idea any more than I do! So many issues would be solved by having someone who know what they are talking about when I call in to ask about GCU.

on ‎10-25-2016 11:35 AM

This idea is really old and not sure if it has been completed or at least provided with a status update. I came on here to suggest something similar. Every time i call CS woth a gaming related problem, I have to explain myself into the ground before i can get someone who remotely understands what I am talking about

on ‎06-18-2017 10:37 AM
You guys had a separate clerk area similar to this at one of my Best Buys in Arundel Mills Mall, however it's been closed down. This is a bit irritating since this area (inside mall) is all the way on the other side from the cashier area (outside mall) and makes it a bit inconvenient for a large store.
by Senior Social Media Specialist Senior Social Media Specialist
on ‎04-26-2018 02:16 PM
Status changed to: Acknowledged

We will not be moving forward on this idea.

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