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Dedicated Best Buy Gaming Department Customer Service Via the Phone CS Toll Free Number

Status: Acknowledged
by on ‎04-01-2015 03:36 PM

With Best Buy being a Electronics/Technology/Media Store, a Customer Service Department dedicated specifically for gaming needs through it Toll-Free Phone Customer Service that deals in only Gaming should be created and established. Since Video Games are always a high selling products and with Best Buy having the Gamers Club Unlocked Program, it would be a way to push it more. This Department could help Best Buy Customers in many ways and help fix problems such as:

  • Any problems with Pre-Order bonus's or other digital orders/items (EX: Codes not received)

  • Price Adjustments of video games when best buy lower the price, especially with keeping GCU Discounts in mind on top of the adjustments.

  • Problems with GCU Activating correctly at purchase or not applying to games correctly

  • Problems with Pre-Order $10 Certificates not showing up on accounts when they should

  • Any potential Trade-In Problems

  • Not receiving Welcome coupons from GCU when signing up

  • Any Gaming Promos not applying correctly to a order

  • A big one is also the hassle of dealing with a majority of both phone reps and in store reps who after a year still does not know the in and out of the GCU Program

  • It will help keep the work off of the Forum mods since a majority of the problems on here are for adjustments problems and also GCU not apply discount right and the normal everyday phone reps and in store reps are giving false or informed information since it not there specific department.

  • and many many more reasons


Others customers probably can also input very good reason to make this happen. Especially since due to the normal everyday employees who have not much knowledge of many of best buy special programs especially GCU there is more frustration and problems that the customers must burden with constantly having to keep trying over and over until they get that single employee who is informed.







Status: Acknowledged

We will not be moving forward on this idea.

on ‎04-01-2015 03:41 PM

I can definitely get behind this idea.

on ‎04-01-2015 03:44 PM
This is a fantastic idea, since it would provide a group that would know what to do with assisting in game purchase-related issues. The forum mods here have been extremely helpful in working through these issues in the past, though it would be best if there was a CS group that is trained to handle those issues.
on ‎04-01-2015 04:31 PM

Great idea

on ‎04-01-2015 04:34 PM

Absolutely.  There are many ins and outs of gcu, too many for most csr's to learn in a short amount of time.  A specialized group definitely makes sense.

on ‎04-01-2015 04:47 PM

I hope this idea is implemented considering that I spent over an hour on Sunday trying to get Battlefield: Hardline price adjusted.

on ‎04-01-2015 05:02 PM

After spending a bunch of time trying to get the proper price adjustment for battlefield hardline, I can get behind this idea

on ‎04-01-2015 06:11 PM

Definitely needed, would resolve a ton of simple issues.

on ‎04-01-2015 07:48 PM
This would be a great to implement a dedicated line. I hope Best Buy considers doing this.
on ‎04-01-2015 11:21 PM

This would be a great idea.  I know a few people that won't shop at BestBuy because of customer service issues in the past.   I know others will agree, it's a pain, when you call for a problem and have to explain what GCU is.  


Also I'd like to add, this could be a GCU only service, similar to the Elite Plus dedicated phone line.  

by Senior Social Media Specialist Senior Social Media Specialist
on ‎04-02-2015 01:18 PM
Status changed to: Tell Us More

I hear where you are coming from on this, and as a customer I often wish the customer service representatives I speak to over the phone were more knowledgeable in regards to what I was calling about. I think the challenge here is how you hire this staff while still balancing other needs of the company. Who else would like to see this happen? Make sure to vote for an idea if you like it.

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