Best Buy IdeaX

[#1]

I have an excellent idea. How about adding a customer complaint link somewhere easy to find so customers can alert managers of problems? Because guess what, if you have an issue that is not being handled properly by one of your associates and you ask to speak to a manager, "he's always going to be busy". I had a problem tonight where I was trying to understand the Myrewards program tonight. One of my recent purchases was not appearing on my purchase history. I called in and spoke to the pserson in charge of "Myrewards". What magnified the problem even more is the person handling my call was spanish speaking (ESL). I couldn't get anything resolved, because I couldn't understand him, and he couldn't understand me. I'm in now way prejudiced, but he should really only be used for spanish speaking customers until he is proficient at english. That's all I'm saying.

[#2]

We have a number of ways to contact us with any concerns a customer might have, and that includes here on our forum. I very much doubt we will be adding a new way to contact us. Currently we can be contacted by calling 1-888-BestBuy, 1-800-GeekSquad, calling our stores, emailing us (multiple ways), posting to our Facebook page, mentioning us on Twitter, chatting with us, writing a letter to us, and as I said before posting to this forum.

[#3]

I have tried Many times to reach the Store Area Mgr. to no avail. Below is a brief synopsis of what transpired at one of your stores. No- one at your store has contacked me.

Hi Ken,

My name is, Doug 

Unfortunately, I had a very Bad experience with your BEST BUY Store #1044 on 8-2-2018 , at approx 1:00 pm till 7:30 pm . Arroyo Crossing Yesterday Afternoon which was about a approx 6 hour ordeal. People involved was Trent, Tiffany and Michelle Silver with Sprint.

This all started from when I came in to Purchase a new cell phone  ( open Box Samsung Galaxy S8) ( $399) While there I was approached by Michelle Silver of Sprint and was offered some great deals to change Carriers . I am with T- Mobile. After a great amount of Time going through the Cost and Coverage,  I agreed to Switch from T-Mobile to Sprint. Now believe me when I say I spoke to your team to get their input about Sprint. They all indicated it was the best ! Both Trent and Tiffany has Sprint and Love it. So here we go ! While selecting phones ( 2 Galaxys- S9s now with new service for my wife and I. 

Tiffany,  Started the Process , first I told her that I had very Personnel Voice Messages saved on my Phone and that would be a requirement for her to be able to save those and transfer or I would not be interested in making the switch ! I told her "The Messages were from My Deceased Mother" hence the reason for keeping them. It was her Last words to me!. It was also a call form the Nurse telling me that my Mom just died. I INFORMED Tiffany of this Importance ! She indicated that was not a problem, Wrong !!! huge problem when she made the switch all MY VOICE MESSAGES WERE GONE. I couldn't believe it ! I was so upset! I then said I don't want any of your stuff and switch me back now! She went to the back where the Geek Squad is and came back after a while with Trent. It appeared that Tiffany was/ has been crying. I am sorry for that but I am devastated !. Trent said you need to Switch back to T-Mobile right away so maybe I can get my Messages back. So he wrote down the info I needed to give to T-Mobile . So I went there ( Located almost in the Same Parking lot) in minutes I was switching back to T-Mobile, I told them about the missing Voice Messages . And after the Re-Activation there was "no Voice Messages" he called someone from Tech. support and  they indicated they were gone for-ever..They charged me for the New Service. and were no longer able to give me my Old Grandfathered Account, T-Mobile is charging more money now for the new account that was just switched an hour ago. I was not happy with them either at this point.

I Called T-Mobile Customer Service from there Parking Lot, They Told me it was Hopeless !!! I was distraught.. I felt betrayed! I then went back to your Store and saw Trent (Mgr) I told him of what happened after the switch, that my voice messages from my mom and more are gone and on top of that, they charged me for a reactivation fee to reinstate my service. He apologized and said he would refund.. I don't know what to do ! I was on the phone last night until Midnight talking with Tech Support. 

Today ! I have been on the phone and Googling in  trying to find someone who can recover my Voice Messages. I have had no Luck ! So I called corporate to reach out to you. 

You can Reach me at,

Doug