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I have an excellent idea. How about adding a customer complaint link somewhere easy to find so customers can alert managers of problems? Because guess what, if you have an issue that is not being handled properly by one of your associates and you ask to speak to a manager, "he's always going to be busy". I had a problem tonight where I was trying to understand the Myrewards program tonight. One of my recent purchases was not appearing on my purchase history. I called in and spoke to the pserson in charge of "Myrewards". What magnified the problem even more is the person handling my call was spanish speaking (ESL). I couldn't get anything resolved, because I couldn't understand him, and he couldn't understand me. I'm in now way prejudiced, but he should really only be used for spanish speaking customers until he is proficient at english. That's all I'm saying.
We have a number of ways to contact us with any concerns a customer might have, and that includes here on our forum. I very much doubt we will be adding a new way to contact us. Currently we can be contacted by calling 1-888-BestBuy, 1-800-GeekSquad, calling our stores, emailing us (multiple ways), posting to our Facebook page, mentioning us on Twitter, chatting with us, writing a letter to us, and as I said before posting to this forum.
I have tried Many times to reach the Store Area Mgr. to no avail. Below is a brief synopsis of what transpired at one of your stores. No- one at your store has contacked me.
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We have a number of ways to contact us with any concerns a customer might have, and that includes here on our forum. I very much doubt we will be adding a new way to contact us. Currently we can be contacted by calling 1-888-BestBuy, 1-800-GeekSquad, calling our stores, emailing us (multiple ways), posting to our Facebook page, mentioning us on Twitter, chatting with us, writing a letter to us, and as I said before posting to this forum.