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Create a live chat function for the website

Status: Acknowledged
by on ‎07-08-2014 10:42 PM

Have something set up so if someone needs to chat online right then, they don't have to email someone and wait a long time or have to call in. It's very convenient to have a live chat feature on techy websites.

Status: Acknowledged
We already should have chat functionality on BestBuy.com at checkout and on various product pages.
Comments
by Valued Contributor
on ‎07-09-2014 07:02 AM

Hi AvidGamer,

 

I looked under customer service cause I knew there used to be one myself. I gues they got rid of that. You know while it would be useful... I personally never did get very good service from the chat myself.Of course this is just personal experience though I am sure the hcat has helped people over the years of use.

 

I guess what I am saying is from what I have seen personally I don't know if I would support having the chat to be re-opened. You have to consider anyway they ahve to get people to man that front then as well when that money could be used elsewhere.

 

by Senior Social Media Specialist Senior Social Media Specialist
on ‎07-10-2014 02:44 PM
Status changed to: Acknowledged
We already should have chat functionality on BestBuy.com at checkout and on various product pages.
by
on ‎07-10-2014 10:36 PM

Perhaps just having a live chat available like other websites instead of just in circumstantial places? Just IMO that would be very helpful, but thank you for acknowledging my inquiry.

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