Best Buy IdeaX

[#1]

Have something set up so if someone needs to chat online right then, they don't have to email someone and wait a long time or have to call in. It's very convenient to have a live chat feature on techy websites.

[#2]

Hi AvidGamer,

I looked under customer service cause I knew there used to be one myself. I gues they got rid of that. You know while it would be useful... I personally never did get very good service from the chat myself.Of course this is just personal experience though I am sure the hcat has helped people over the years of use.

I guess what I am saying is from what I have seen personally I don't know if I would support having the chat to be re-opened. You have to consider anyway they ahve to get people to man that front then as well when that money could be used elsewhere.

[#3]

Ah found it

https://www-ssl.bestbuy.com/247/247chat.html#key=bestbuy-v1-001&env=p&cdnPath=d1af033869koo7.cloudfr...

[#4]

We already should have chat functionality on BestBuy.com at checkout and on various product pages.

[#5]

Perhaps just having a live chat available like other websites instead of just in circumstantial places? Just IMO that would be very helpful, but thank you for acknowledging my inquiry.