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Checkboxes for "Narrow your Search", instead of being forced to pick pigeon-holes

Status: We Did It!
by on ‎03-20-2012 06:31 AM

 

When shopping online, the "Narrow your Search" options force shoppers to pigeon-hole themselves into small searches.

 

If there were checkboxes instead... we could pick RANGES of options, like $101-200 ...and... $201 to 300; OR we could pick specific vendors, like HTC and Samsung (and leave out Blackberry).

 

Most of the time, I want to shop for a price range which is nowhere near the selections offered... like I might want 'under $500' but all you offer is 0-99, or 100-199, or 200-299, or 300-399, or 400-499, etc., etc.   I don't want to have to do multiple searchers in each pigeon-hole so that I can see them all.

 

Oftentimes, I want to OMIT a vendor... like all smartphones EXCEPT Blackberry... instead, I'd have to search EACH vendor... SO I DON'T EVEN PICK ANY.

 

And not just price and vendor... but checkbox ALL the 'narrow' options... because I might want either an i5 or an i7 CPU, but not an i3... so I have to do two searches.

 

Aggravating.... so I just don't.   So you lose a sale.

Status: We Did It!
As we've changed the selection options on BestBuy.com over the years we have implemented this.
Comments
by
on ‎03-20-2012 12:40 PM
Been a pet peeve of mine on the site for a while also
by Senior Social Media Specialist Senior Social Media Specialist
on ‎03-20-2012 02:14 PM
Status changed to: Tell Us More
I have to admit I personally shop at an online retailer that's site operates exactly as you describe, and I have to admit in some situations I do like it better. I can also say that I like the way BestBuy.com is set up if I know exactly what I am looking for. I'm fairly confident that any changes made that effect the entire BestBuy.com website would be expensive to implement, and I would need to hear from more customers and employees on this.
by
on ‎03-20-2012 06:09 PM

It's not a bad idea, but for me, it doesn't make a big difference.  The amount of overhaul to the system would be pretty enormous.  Personally, I don't have trouble finding much of anything except for anime on the website, but that's just because of a lack of actual tags on the items.

by
on ‎03-20-2012 07:11 PM
How would it be a tremendous overhaul. Granted I have a limited education in coding, but they have a system in place that records tags. Meaning that all that would have to be completely revamped was the search engine. Granted there would be growing pains and possibly lost revenue while the change and subsequent debugging took place, but I don't think it would be as major as you to are making it sound. Or am I just wrong?
by
on ‎04-16-2012 11:34 PM

Hi, When I'm browsing for monitors, some features I want to be able to filter by are:

 

1. Does the monitor have built-in speakers.

 

2. Does the monitor have USB ports.

 

3. Does the monitor have a built-in camera.

 

 

These three issues are far more more important to me than most of the ones you currently offer as filters.   

 

My suggestions is that you add these filters.   Thanks.

 

 

by Senior Social Media Specialist Senior Social Media Specialist
on ‎03-25-2014 12:17 PM
Status changed to: We Did It!
As we've changed the selection options on BestBuy.com over the years we have implemented this.
by
on ‎03-25-2014 02:38 PM
Yes, I've noticed it improved. And it wasn't so 'expensive' and 'major' was it? Anyway, it's easier to use to find what your customers want... when they're not making a surgical strike for exactly one item. Makes for more sales, now doesn't it? Sorry being sarcastic... but it was very aggravating in its old form, and you noted you liked other sites with superior search options... and the new improvements do get you more revenue, I'm sure. Thanks to whoever for bringing it along 'over the years'.
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