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0 Votes

Chat Now Suggestion

Status: Tell Us More
by Valued Expert on ‎08-29-2014 12:18 PM

There are two types of customers in my opinion. One who may need some guidance when it comes to picking out the right product where chat may be helpful,

 

And the other one is me, the kind of person who is savvy about the products being purchased and I really enjoy reading through the reviews But some reviews are very long and I get these annoying want to chat popups not only as a tab on the side, but also in a window. It's very annoying. Happens every 15 minutes or so. I wish the website would honor my choice not to chat instead of hassling me about it.

Status: Tell Us More
I guess I'm not entirely sure what your suggestion is. Are you asking us to eliminate the chat option or are you asking for a way to turn it off? Remember to vote for an idea if you like it.
Comments
by Senior Social Media Specialist Senior Social Media Specialist
on ‎08-29-2014 02:22 PM
Status changed to: Tell Us More
I guess I'm not entirely sure what your suggestion is. Are you asking us to eliminate the chat option or are you asking for a way to turn it off? Remember to vote for an idea if you like it.
by Valued Expert
on ‎08-31-2014 04:19 PM

I'm not saying take away chat, I'm asking when I click the button to dismiss the opportunity to chat it should respect my choice on every page in the form of a cookie, It appears on every page I go to.

by
on ‎09-11-2014 05:09 PM

Maybe the chat reps are lonely and need someone to talk to Smiley Very Happy

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