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Change the name of the warranty

Status: Acknowledged
by karlaj818 on ‎02-18-2019 03:41 PM

I bought a 2year warranty to go with a product I purchased. 42 days later, the item broke and I brought the receipt and item back to the store. The controller was purchased individually and not with a console. 
I was advised that the 2 year warranty I purchased was to be cancelled upon exchange of the product and that I would need to buy another 2 year warranty for the exchanged item. This is not how warranties work and is very misleading. You should call it a 2 year ONE TIME replacement program. Remove the name warranty from it.

 

I mean, can you imagine buying an extra 2 year extended warranty for your car and when it breaks, they fix it and then cancel your warranty and tell you buy another one? This is what happened but with the controller. You must remove the name warranty if you are not going to honor the warranty properly. 

Status: Acknowledged
Comments
by Emerging Expert
on ‎02-21-2019 12:28 PM

Well technically it is not called a warranty.

 

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It is called a Product Replacement.  Which is exactly what you are getting.  A product replacement.

 

And you would have been provided with the details of teh Product Replacment 

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it would be a bad business decision to continuously replace products for a period of 2 years based on a one time payment. 

 

 

 

by Senior Social Media Specialist Senior Social Media Specialist
on ‎03-02-2019 05:23 PM
Status changed to: Acknowledged
 
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